Device Engineering Manager

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The City of Seattle is seeking qualified candidates for the position of Device Engineering Manager (IT Professional‑A) with Seattle Information Technology (IT), Security & Infrastructure Division. The City serves 816,000 residents and more than 50,000 businesses across 83 square miles with a budget of over $8 billion. Our IT team works to enable smart, equitable, and responsive services for City employees, Seattle residents, and local businesses through technology solutions, infrastructure, and well‑executed projects that are secure and resilient.

• Lead a team of technical professionals responsible for the strategic direction, implementation, and support of end‑user computing technologies across the City.
• Provide strategic and hands‑on leadership in modernizing desktop services, managing enterprise mobility, and ensuring high‑quality service delivery aligned with Citywide IT standards.
• Report to the Associate Director of Infrastructure Services; oversee operations involving OS imaging for computers & mobile devices, application packaging and deployment, printer backend management, and incident response.
• Act as a technical advisor to City departments, guiding modernization efforts and ensuring alignment with governance and ITSM standards.
• Supervise and mentor assigned staff, set goals, review performance, and manage work assignments.
• Foster a culture of continuous learning and technical excellence.
• Lead modernization efforts for desktop managed services using SCCM and Intune.
• Develop and execute roadmaps for device alignment with new OS features and releases.
• Act as technical lead for projects and incident management.
• Oversee application packaging, testing, deployment, and troubleshooting within SCCM and Intune environments.
• Ensure support for mission‑critical applications and alignment with ITSM standards.
• Manage licensing, vendor negotiations, and budget forecasting for the team.
• Develop governance policies for technology management.
• Lead process improvement initiatives using Lean principles and continuous improvement methodologies.
• Contribute to division Work Plan and ensure team alignment with strategic goals.
• Build strong relationships with Citywide departments and executive leadership.
• Provide consultation on Windows Enterprise capabilities and usage.
• Communicate technical information effectively to both technical and non‑technical audiences.

• Education: Bachelor’s degree in business, Public Administration, Computer Science, IT Management, or related field.
• Technical
  
  Experience:
  
  10+ years of progressive experience with SCCM and Intune administration; 5+ years in OS image building and desktop/server support; proficiency in Power Shell scripting and SaaS application management; proven success in technical documentation in a medium to large IT organization.
• Professional
  
  Qualifications:
  
  Three years of demonstrable experience leading, mentoring, and developing team members in a technical environment; strong communication, project management, and multitasking skills; ability to work independently and collaboratively in a fast‑paced environment; proven success in technical documentation and customer service; ability to pass CJIS background check within six months of hire.
• Desired
  
  Qualifications:
  
  5+ years of application packaging experience (Install Shield, Wise, Admin Studio); advanced scripting skills (Power Shell, WQL, SQL, VBS); project management certification or training; experience leading process improvement initiatives and applying Lean principles; proven ability to engage with all levels of an organization; experience designing and executing continuous process improvement programs;
  Microsoft 365 Certified:
  Modern Desktop Administrator or equivalent certifications.

Salary Range: The full salary range for this position is $60.10 – $90.16 per hour. The salary for this position has been identified up to $85.00 /hour depending on experience.

Benefits: The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental,…