Insights Analyst; ROPS Reporting Analyst

Position: Insights Analyst (ROPS Reporting Analyst)
** Posting Date
** 12/18/th St, Denver, Colorado, , United States of America This is a ROPS Reporting Analyst Role, focused on working closely with business partners to convert legacy reports into modern Tableau dashboards that enable better, data-driven decisions.
** Job Summary
** DaVita Revenue Operations (ROPS) is modernizing its approach to data insights by replacing legacy reporting with a new suite of Tableau dashboards. The goal is to provide business partners with reliable, real-time analytics to support better decision-making.

As an Insights Analyst, you will work in agile, cross-functional teams to develop dashboards and translate complex data into clear, actionable insights. The role involves close collaboration with business leaders and requires strong analytical skills, technical acumen, and the ability to communicate findings effectively.

Tableau experience is important, but we are also interested in candidates with a strong record of problem-solving, a solid understanding of business operations (especially in healthcare revenue cycle), and a willingness to learn and grow within the analytics field.
** What Success Looks Like
*** Business partners consistently turn to you and your dashboards for insights that drive operational and strategic decisions.
* Tableau dashboards become the primary self-serve tools for real-time data, replacing outdated manual processes.
* You help cultivate a culture of data-driven decision-making and continuous improvement throughout DaVita Revenue Operations (ROPS).
** What You’ll Do
**** Drive Insightful Storytelling:
*** Translate complex data into compelling, actionable insights that answer the “why” behind operational challenges and opportunities.
* Develop interactive Tableau dashboards and visualizations that resonate with end users, empowering self-service analytics across the organization.
** Engage & Understand:
*** Build trusted relationships with business partners across functional areas such as collections and registration to map processes, document workflows, and identify unmet reporting needs.
* Ask the right questions to uncover not just what data is needed, but why, helping shape metrics that align with business priorities.
** Partner Across Teams:
*** Collaborate with Database Analysts, Subject Matter Experts, and Project Analysts to ensure dashboards are accurate, timely, and actionable.
* Liaise with Backend Analysts on data infrastructure needs, supporting the delivery of reliable, quality data.
** Champion Continuous Improvement:
*** Gather and synthesize feedback to iterate on dashboard designs and reporting approaches.
* Embrace experimentation and learning, viewing challenges as opportunities to innovate.
** Support, Document, and Train:
*** Provide support for dashboard users, troubleshoot issues, and document best practices.
* Contribute to user guides and training sessions, helping others unlock the power of data at DaVita Revenue Operations (ROPS).
** Required Skills & Experience
*** Demonstrated success translating data into business insights and actionable recommendations.
* Experience working with dashboards and visualizations, ideally using Tableau or a similar BI platform.
* Strong analytical and problem-solving skills, able to understand and tell the story behind the numbers.
* Technical acumen, comfortable working with data, whether through SQL queries, Excel, or other relevant tools.
* Excellent communication, relationship-building, and partner engagement skills.
* A learning mindset and the drive to continually expand your skills and knowledge.
** Preferred Qualifications
*** Advanced Tableau experience, including design, calculations, and interactivity.
* Experience working in healthcare analytics or revenue cycle operations.
* Familiarity with SQL, ETL, data modeling, or modern data warehousing concepts.
* Background in process improvement, change management, or agile project delivery.
* Experience supporting or training business users in BI solutions.
** What We’ll Provide:
** More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the…