Senior Content Officer, User Onboarding

Senior Content Officer, User Onboarding page is loaded## Senior Content Officer, User Onboarding locations:
Seattle, WAtime type:
Full time posted on:
Posted Todayjob requisition :
B021343
** The Foundation
** We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities.

As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.
** The Team
** The Institute for Disease Modeling (IDM) is an embedded research institute with the Gates Foundation. We develop, use, and share computational modeling tools, and promote quantitative decision-making to support global efforts to eradicate infectious diseases and achieve permanent improvements in the health of those most in need. The IDM team comprises both research scientists and software engineers who work with a wide ecosystem of partners including universities, NGOs, government ministries and other research organizations.
The goal of IDM's Global Public Goods (GPG) strategy is to create a sustainable ecosystem of open-source tools that empower local partners in low-resource settings to accelerate the evidence to policy lifecycle. A key requirement in executing this strategy is to ensure IDM’s software offerings are easy to use and well understood by a global community of modelers without needing advanced software skills.

User Onboarding refers to the set of processes that are driven to improve the experience of a well-defined set of users with IDM’s software and tools.
** Your Role
** This role is responsible for defining and executing the strategy for user onboarding, as part of IDM’s software team. This includes defining user personas, building clear workflows for user onboarding with identified R&R, cross-functional collaboration across research and software and using technology advances like AI to improve the productivity and effectiveness of the software team in building superior experience for LMIC researchers across the world.

This is a Seattle based role with foundation benefits including relocation.
** What You’ll Do
*** Strategy:
Create and maintain the strategy for user onboarding with well-defined outcomes and milestone based execution plan to exceed the stated goals
* User Personas:
User persona definition and implementation across software, ensuring voice of user and feedback is incorporated in our execution plans. User persona spans across IDM researchers and external LMIC researchers
* Technology:
Be the subject matter expert and thought leader on the latest advances in technology, tools and approaches that create compelling user experiences
* Workflows:
Design and implement clear workflow for documentation, standards and guidelines with clear roles and responsibilities across the software team. The workflow should address API documentation, user documentation, code samples and extensibility guides.
* Communications:
Create guidelines for authors to produce and share manuscripts, scientific research and website/social content, in partnership with the brand and communication teams. Provide consultation on outlines and journal selection strategy.
* Information Management:
Design and implement a clear strategy for internal and external information management across SharePoint, Git Hub and IDM website.
** Your Experience
*** A Bachelor’s degree or equivalent experience or equivalent demonstrated experience.
* Advanced knowledge and skills organization change management and continuous improvement frameworks and methods and its impact.
* Experience working directly with engineering and research teams in an editing and…