Shop - Experienced Product Manager, Automatic Customer Service Products

Tik Tok Shop - Experienced Product Manager, Automatic Customer Service Products

3 days ago – Be among the first 25 applicants

The E‑Commerce Governance and Experience team at Tik Tok is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Minimum Qualifications

• 5 years of product management experience, including at least 2 years in customer service or intelligent service domain.
• Hands‑on experience with AI‑powered solutions, such as automated customer service, AI chatbots, or intelligent self‑service platforms, strongly preferred.
• Goal‑oriented and self‑driven, with strong curiosity, a growth mindset, and exceptional learning agility—especially in AI, automation, and emerging technologies.
• Excellent communication, collaboration, and project management skills, with the ability to break down and solve complex problems in fast‑paced, cross‑functional environments.

Preferred Qualifications

• Background in e‑commerce or marketplace platforms is highly desirable, with a proven ability to leverage technology, AI, and data to improve customer experience and operational efficiency.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Tik Tok is committed to providing reasonable…