Project Manager, Professional Services Operations

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Project Manager, you'll own core responsibilities that keep Global Services & Support running smoothly while driving continuous improvement. You'll lead sales support and enablement programs, create and maintain dashboards, and set up implementation projects for success. This role is ideal for someone adaptable, action-oriented, and ambitious-ready to jump into any challenge, align cross-functional teams, and deliver measurable impact across the business.

What You'll Do

Location:

This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.

We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to:

Senior Manager, Professional Services Operations

Direct Reports: 0

Operational Ownership

* Review pipeline deals to confirm the correct services are attached, partnering with Sales and Commercial Operations to resolve issues quickly and drive long-term improvements.

* Prepare, calculate, and validate service estimates, helping ensure hours are accurately scoped and aligned with project requirements.

* Equip PSO and Sales teams with training, playbooks, and tools.

* Support other ongoing business needs as they arise.

Program & Project Management

* Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands-on execution.

* Translate complex asks into crisp problem statements, success criteria, and measurable outcomes-then execute.

Process, Systems & Scale

* Map workflows, document business requirements, and lead improvements to PSO processes and adjacent systems.

* Champion automation and standardization to reduce cycle time and rework.

* Coordinate with IT, Commercial Operations, and Finance on system enhancements and data integrity.

Cross-Functional Leadership

* Build trusted relationships across Commercial Operations, IT, Finance, Customer Success, and Sales.

* Communicate clearly to leadership and frontline teams.

What You Bring

Experience

* Bachelor's degree in a related field or equivalent practical experience.

* 2-4 years in project/program management or operations with end-to-end ownership of cross-functional initiatives.

* Proven track record improving processes, understanding gaps in data, and driving change and impact.

* Strong alignment with Axon Values.

Skills & Tools

* Familiarity with Excel and Smartsheet or similar.

* Knowledge of Salesforce, Power BI, or other is a plus.

* Practical use of AI-powered tools to speed analysis, documentation, and execution.

Approach

* Consultative and curious-you ask sharp questions, listen actively, and align solutions to real business needs.

* Clear, concise communicator-you simplify complexity for both executives and frontline teams.

* Reliable execution-you handle quick-turn requests while driving longer-term projects to completion.

* Bias for action and improvement-you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work.

Benefits that Benefit You

* Competitive salary and 401k with employer match

* Discretionary paid time off

* Paid parental leave for all

* Medical, Dental, Vision plans

* Fitness…