Bus Operations Functional Analyst III SDA

* THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO EMPLOYEES NOT CURRENTLY ON PROBATION*

The Bus Operations Communications team is excited to announce a special opportunity exclusively for all internal Metro employees. As the Functional Analyst (Communications Analyst III) you will use your knowledge and/or interest in communications and design improvement. You will use your knowledge and skill in Adobe Creative Suite, Geographic Information Systems (GIS), and other technologies and programs in a collaborative work environment.

This position manages internal communications and communication systems for Transit Bus Operations. These responsibilities include, but are not limited to, bulletins, handbooks, policies and procedures, forms, websites, cloud platforms, digital communications and multi‑media. Management of systems include administration, design and development. This is a fully proficient professional classification, and work is performed on an independent basis. This position may direct the activities of or mentor others, and manage programs or projects as required.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

• Publish bulletins on regular schedules. Develop, edit and design content to address identified issues.
• Design, edit, and publish transit operators' handbooks biannually.
• Edit and publish policies, procedures and forms.
• Develop and manage websites, SharePoint sites, digital signage system and digital messaging system.
• Plan project time schedule and implementation; manage and evaluate projects and/or programs.
• Administer complex systems that have numerous separate functions with inter‑dependencies on other systems requiring coordination, review, and analysis.
• Gather, define, map, refine, and translate complex system requirements into functional specifications.
• Provide strategic communications counsel and advice to management and other internal customers.
• Act as technical expert in solving referred issues from less experienced staff.
• Perform other duties as assigned.

• Ability to act in a tactful and diplomatic manner, and work on sensitive issues with diverse groups.
• Advanced skills with Microsoft Office, including SharePoint and Teams.
• Advanced skills with Adobe Creative Cloud software.
• Demonstrated commitment to continuous improvement of work processes.
• Demonstrated commitment to life‑long learning and development.
• Ability to learn and apply new technologies quickly.
• Strong oral and written communication skills.
• Ability to communicate technical information to non‑technical audiences.
• Ability to follow style guides and branding guidelines in written and graphic communications.

• Knowledge of Metro Transit routes and operational practices.
• Previous experience working in Bus Operations Communications.
• Ability to work meet deadlines, organize work assignments and set priorities.
• Ability to manage and evaluate projects and programs.
• Ability to work with a team cooperatively and mentor others.
• Experience with  digital messaging system.
• Experience with Screen Cloud digital signage system.
• Knowledge of publication process, including print layout, design, proofing, and product delivery.
• Familiarity with common website languages.
• Basic knowledge of HTML, XML, CSS, JavaScript, and common programming concepts.
• Experience working in large agencies and successfully navigating through leadership and agency structures.
• Experience with Geographic Information Systems (GIS) including analytical tools and basic cartographic skills.
• Experience with ESRI products such as Arc Map and ArcGIS Online.

• An online employment application.
• Answers to the supplemental questions are required.
• A cover letter no longer than one page addressing the following question: "As a Functional Analyst for Bus Operations, you will need to combine both technical expertise and collaboration skills to solve complex problems. Please describe how you…