Microsoft Customer Solutions Architect

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Location: Seattle, WA, US Denver, CO, US Irvine, CA, US

Company: Softchoice

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

As a pivotal member of our team, you won’t just be selling solutions—you’ll be empowering our customers to unlock the full potential of their Microsoft investments by helping create value across the Microsoft technology stack.

You’ll have the unique opportunity to architect and deliver solutions that become the backbone of our customers’ success, transforming how they enable their people to do more effective and efficient work at every corner of their technology landscape.

As a Customer Solution Architect – Microsoft Workplace, you will be the trusted advisor who brings clarity to complex challenges, guiding senior executives to align on a transformative Microsoft solutions roadmap.

In this role you’ll quarterback a high‑performing team of account executives, solution architects, licensing and technical experts, orchestrating seamless collaboration to deliver solutions tailored precisely to each customer’s unique needs.

This role will report to the regional leader of specialty sales and be part of a “technical sales” organization.

You will work with our most strategic customers, guiding their Microsoft journey and leading to a transformation of their business.

You and your team will be directly supported by technical solution architects and engineers, bringing technical acumen early in the sales cycle to ensure our customers find fast value in their discussions with you.

You’ll work alongside other specialty sales teams for Data & AI, Security, and Modern Infrastructure to help provide comprehensive solutions across multiple solution areas.

You will collaborate with account executives, sales leadership, GTM team members, and Microsoft STU/CSU/PDM to align strategy, activate co‑sell motions, and accelerate our Microsoft and Workplace business.

• Generate demand and build sales pipeline for Microsoft‑specific solutions in a defined territory including ownership of the Revenue and Gross Profit attainment.
• Own the executive sales cycle from discovery to close: map business problems to offers, orchestrate virtual teams (pre‑sales architects, delivery, partners), shape proposals/SOWs, and negotiate to signature.
• Lead with value/ROI: build business cases, success metrics, and adoption plans for measurable impact.
• Take a services‑led approach to help clients architect and design collaboration, productivity, security, and AI solution platforms.
• Help customers define best practices and key processes and systems to provide guidance on Microsoft best practices and efficiencies.
• Facilitate C‑level conversations to enhance understanding of Microsoft and bring alignment at customers to specific Microsoft initiatives.
• Partner co‑sell & funding: align with Microsoft to unlock workshops, customer incentives, and POC funding motions that accelerate deals.
• Maintain accurate Salesforce hygiene and weekly cadence on funnel adds and sufficiency; leverage Sales Ops dashboards.

• The ideal candidate will bring 7+ years of demonstrated success in solution sales, specifically focused on Microsoft platforms. This experience should include a proven track record in selling multi‑vendor integrated solutions and professional services, as well as supporting enterprise/upper commercial RFPs, proposals, and executive presentations.