System Engineer

Job in Seattle, King County, Washington, 98127, USA

Listing for: Infogain

Full Time position
Listed on 2025-12-26

Job specializations:

IT/Tech
Systems Engineer, IT Consultant, Technical Support
Engineering
Systems Engineer, Technical Support

Position Summary: We are seeking a highly skilled GCP System Engineer to manage the operational stability, configuration, and deep‑level integration of the Google Contact Center AI (CCAI) platform and its related ecosystem. This role is crucial for implementing and maintaining core contact center functionalities, including call routing, WFM integration, and seamless channel connectivity between Google CES and Salesforce.

12+ years of hands‑on experience in a System Engineering or CTI/Telephony‑focused role within a Contact Center environment.
Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
Proven expertise in setting up and troubleshooting call routing, queueing, and CTI integration logic.
Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
Proficiency with GCP services relevant to operations (e.g., Compute Engine, Cloud Load Balancing, Monitoring/Logging).

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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