Resident Network Engineer; Seattle​/Redmond, WA

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Description:

At HPE Juniper Networks, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice.
The Resident Network Engineer will report to the Service Delivery Manager. This highly technical role provides post-sales, on-site and potentially on-call support for H Juniper Networks products. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP-based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP-based routers and include hands-on operation of management tools and network analyzers.

It requires excellent customer interface skills, including both written and verbal.
Location:
Seattle, WA or Redmond, WA

• Provide operational support to all HPE Juniper Networks routing/security products within the Customer infrastructure.
• Troubleshoot equipment and network problems about HPE Juniper Networks hardware and to open and track JTAC cases through to problem resolution.
• Train the customer's operational, implementation and support personnel to configure and operate the HPE Juniper Networks products.
• Pro-actively evaluate and audit customer network configurations, alarms and event logs.
• Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Partner with other HPE Juniper Networks Resident Network Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Assist with network inventory tracking and provide periodic reports to Service Management Staff.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

• Troubleshoot equipment and network problems and open and track JTAC cases through to resolution on pre- and post-production issues.
• Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution.
• Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer.
• Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Follow established industry procedures for performing and documenting all testing.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the…