Technical Customer Success Manager, AI

Technical Customer Success Manager, AI

Location:

Bellevue, WA

Salary: $ - $

At Atlassian, we empower teams worldwide with software solutions designed for all types of work. Our Technical Customer Success team helps customers adopt and maximize the value of our AI and Rovo technologies, ensuring successful integration and adoption across the business. As a Technical Customer Success Manager (AI), you will bridge technical expertise with customer needs, delivering measurable outcomes and driving value for enterprise customers.

• Work closely with cross‑functional teams to integrate AI and Rovo technologies.
• Lead workshops, address security concerns, and ensure successful AI adoption for customers.
• Manage projects, engage with customers, and continuously improve processes to enhance satisfaction and operational efficiency.
• Collaborate with Pre‑Sales, Post‑Sales, and Product teams to provide solutions and technical guidance that help customers achieve desired outcomes.
• Help promote and showcase success stories to peers, driving market adoption of our technologies.
• Travel up to 15% domestically and internationally for events and customer meetings.

• 3-5 years in Customer Success or account management, managing enterprise customers with complex SaaS portfolios.
• Technical aptitude in Artificial Intelligence, Atlassian ecosystem, and experience with Forge and Python‑based development. Hands‑on experience designing and delivering LLM‑powered systems.
• Specialized knowledge in Incident Management, Change Management, and Dev Ops, focused on improving processes using AI.
• Strong product mindset, capable of shaping technical solutions for business impact and communicating complex concepts to varied audiences.
• Effective communicator who can influence stakeholders and own problems from discovery to deployment.
• Travel up to 15% domestically and internationally.

Atlassian offers a wide range of benefits designed to support you, your family, and your community, including health and wellbeing resources, paid volunteer days, and more. Learn more here:

At Atlassian, we are motivated by a common goal: to unleash the potential of every team. Our software helps teams collaborate effectively, and we innovate to ensure all perspectives are included. We celebrate diversity and are committed to an inclusive culture. All information is kept confidential in accordance with EEO guidelines.

We’re committed to providing accommodations or adjustments at any stage of the recruitment process. Please inform our Recruitment team if you need assistance.