Bus Operations Functional Analyst III SDA

Bus Operations Functional Analyst III SDA

Location: King County, Washington (hybrid position; primary at King Street Center, 201 S. Jackson St., Seattle, WA).

This opportunity is open only to current King County Metro employees not currently on probation. The Bus Operations Communications team seeks a Communications Analyst III to manage internal communications and communication systems for Transit Bus Operations.

• Publish bulletins on regular schedules, develop, edit and design content to address identified issues.
• Design, edit, and publish transit operators' handbooks biannually.
• Edit and publish policies, procedures and forms.
• Develop and manage websites, SharePoint sites, digital signage system and digital messaging system.
• Plan project time schedule and implementation; manage and evaluate projects and/or programs.
• Administer complex systems with inter‑dependencies on other systems.
• Gather, define, map, refine, and translate complex system requirements into functional specifications.
• Provide strategic communications counsel and advice to management and internal customers.
• Act as technical expert in solving referred issues from less experienced staff.
• Perform other duties as assigned.

• Ability to act in a tactful and diplomatic manner and work on sensitive issues with diverse groups.
• Advanced skills with Microsoft Office, SharePoint, Teams.
• Advanced skills with Adobe Creative Cloud software.
• Demonstrated commitment to continuous improvement of work processes.
• Demonstrated commitment to lifelong learning and development.
• Ability to learn and apply new technologies quickly.
• Strong oral and written communication skills.
• Ability to communicate technical information to non‑technical audiences.
• Ability to follow style guides and branding guidelines in written and graphic communications.

• Knowledge of Metro Transit routes and operational practices.
• Previous experience working in Bus Operations Communications.
• Ability to work under pressure, meet deadlines, organize work assignments and set priorities.
• Ability to manage and evaluate projects and programs.
• Ability to work with a team cooperatively and mentor others.
• Experience with  digital messaging system.
• Experience with Screen Cloud digital signage system.
• Knowledge of publication process, including print layout, design, proofing, and product delivery.
• Familiarity with common website languages and basic HTML, XML, CSS, JavaScript.
• Experience with Geographic Information Systems (GIS) including analytical tools and basic cartographic skills.
• Experience with ESRI products such as Arc Map and ArcGIS Online.
• Experience working in large agencies and navigating agency structures.

• An online employment application.
• Answers to supplemental questions.
• A cover letter (one page) addressing:
  As a Functional Analyst for Bus Operations, you will need to combine technical expertise and collaboration skills to solve complex problems. Please describe how you use a combination of your technical skills (such as using software or platforms) and personal skills (such as communication or teamwork) to solve problems and help ensure smooth operations.
• An example of work completed using GIS, InDesign, Photoshop, or a website.

Mon–Fri, 8 a.m. – 5 p.m.; exempt from FLSA overtime.

Hybrid model. Employees must reside in Washington state.

Protec 17 / 733502 / 62

Renay Huggins – Renay.

Huggins

• Excellent medical, dental, vision coverage.
• Life and disability insurance.
• Retirement pension plan and 457(b) plan.
• ORCA transit pass; transportation program.
• 12 paid holidays plus two personal holidays.
• Generous vacation and paid sick leave.
• Paid parental, family, medical, and volunteer leave.
• Flexible Spending Account.
• Wellness programs.
• Onsite activity centers.
• Employee giving program.
• Employee assistance programs.
• Flexible schedules and telecommuting options.
• Training and career development programs.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.