Staff Engineer -Digital Workflow Automation

ABOUT ARTERA

Artera is a SaaS leader in digital health that transforms patient experience with AI‑powered virtual agents (voice and text) for every step of the patient journey.

Make healthcare #1 in customer service.

Artera helps 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engage 100 million patients annually with front desk virtual agents that improve access through self‑scheduling, intake, forms, billing and more. The platform supports 2B communications in 109 languages across voice, text and web.

Trusted by 1,000+ provider organizations, Artera is at the edge of the biggest technological shift in healthcare history.

Since founding in 2015, Artera has consistently been recognized for innovative technology, business growth and top workplace status. Accolades include Inc. 5000 Fastest Growing Private Companies (2020‑2024), Deloitte Technology Fast 500 (2021‑2025), Built In Best Companies to Work For (2021‑2025) and recognition by Forbes, Newsweek and Business Insider.

Artera’s Digital Workflow Automation and Resource Fellows (D.W.A.R.Fs) are seeking a Staff Software Engineer to define, evolve and scale the platform that powers next‑generation patient communication—especially as we accelerate work in agentic AI, Anthropic Claude & MCP servers and high‑throughput distributed systems.

This role reports directly to the Senior Engineering Manager and is responsible for driving technical excellence across teams, leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success.

• Serve as a domain expert in backend architecture, distributed systems and high‑throughput IO.
• Drive company‑wide architectural patterns, platform strategy and engineering standards.
• Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure.
• Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts.

• Independently design and deliver large‑scale features that impact multiple products or services.
• Systematically reason through system‑wide implications, edge cases and performance trade‑offs.
• Collaborate with Agent and Government teams to deliver solutions.
• Identify and eliminate sources of instability, latency and operational risk.
• Build from scratch when needed—especially for distributed IO‑intensive systems.

• Model engineering maturity through thoughtful code reviews, documentation and technical communication.
• Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability and AI‑era best practices.
• Foster a blameless culture that encourages learning, experimentation and continuous improvement.
• Champion transparency, clear communication and strong cross‑functional collaboration.

• Partner closely with product, design and data/ML teams to translate complex technical ideas into practical, user‑centered solutions.
• Provide architectural guidance on story‑level decisions within your domain.
• Advocate for engineering‑focused improvements in process, tooling, reliability and developer experience.

• Bachelor’s degree in Computer Science or equivalent professional experience.
• Cross‑team function experience working with multiple orgs creating influence and delivery.
• 7+ years building and scaling cloud‑native applications.
• Deep experience with event‑sourced, microservice and distributed architectures.
• Expert at integrating LLMs and agentic tools like Claude to automate and enhance development workflows.
• Advanced Type Script skills, focusing on building scalable, type‑safe and high‑performance backend services.
• Expert in Node.js and NEST, with a focus on modular system design and enterprise‑level API structures.
• Fullstack proficiency in JavaScript & Type Script.
• Advanced proficiency in SQL, especially Postgre
  
  SQL schema design and optimization.
• Experience with asynchronous, high‑volume messaging or event‑driven systems.
• Strong commitment to testing, observability and…