Solutions Consultant

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UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.

We are looking for a dynamic, customer‑facing Solutions Consultant to be the primary technical and product expert for our Customer Success team. The primary focus of this role is to support customer expansion by partnering with Account Managers and Customer Success Managers (CSMs) during complex renewal and upsell opportunities. You will be the go‑to expert for our new multi‑product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base.

While your main objective is supporting expansion, you will also leverage your deep expertise to architect complex integrations and serve as a final escalation point for the most challenging technical issues. This role is perfect for someone who excels in a “post‑sales” technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success. We can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

• Drive Technical Expansion:
  Act as the key technical partner for Account Managers and CSMs during renewal and upsell motions. Lead technical deep‑dives, run customized product demonstrations, and build proof‑of‑value solution architectures for our new multi‑product offerings.
• Serve as the Go‑To Product Expert:
  Maintain an expert‑level understanding of the UpGuard platform, its architecture, API capabilities, and competitive differentiators. Be the technical authority the CS team relies on to answer complex customer questions.
• Architect Complex Solutions:
  Design, scope, and validate deep technical solutions for our customers, including robust API integrations to connect UpGuard with key systems such as GRC platforms, SIEMs, and other security tools.
• Manage Critical Technical Escalations:
  Act as an escalation point to bridge the gap between standard technical support and our CSMs. Take ownership of high‑priority technical issues requiring deep, hands‑on solutioning within a customer’s environment.
• Enable the Team:
  Create and maintain a library of technical documentation, best‑practice guides, integration playbooks, and demonstration scripts to empower the entire Customer Success team.

• Experience:
  
  3+ years in a customer‑facing technical role such as Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant. Post‑sales or expansion‑focused experience is highly preferred.
• Cybersecurity/GRC Ecosystem:
  Deep understanding of the cybersecurity and GRC landscape (e.g., Service Now, Splunk, or other security stack tools).
• Product Expert Mindset:
  Passion for becoming a deep subject matter expert on a complex software platform.
• Strong API Knowledge:
  Hands‑on experience with REST APIs is essential. Comfortable guiding customers on implementation, reading documentation, and using tools like Postman to troubleshoot.

• Excellent Communicator:
  Ability to explain highly complex technical concepts to both engineers and non‑technical VPs, translating features into clear business value.
• Sales Acumen:
  Comfortable and effective in a commercial‑driven environment, partnering closely with sales and success teams to achieve revenue goals.
• Problem Solver:
  Structured approach to diagnosing and solving ambiguous technical problems.
• Collaborative:
  Works well in a team environment, partnering effectively with CSMs, Support, and Product.

• Monthly Lifestyle subsidy for financial,…