ERP Service Delivery Manager - Seattle, WA

ERP Service Delivery Manager

Location:

Seattle, Washington, United States

Compensation Range: $130,000 - $150,000 per year

Onsite Status:
Hybrid – a combination of WFH and in‑person work

The ERP Service Delivery Manager oversees development and operational delivery within our ERP system (IFS Cloud) – specifically the Enterprise Asset Management and Container and Equipment Management work streams. This role translates the needs and priorities of global process teams into tangible product features and enhancements.

• Develop and communicate the product vision and roadmap in collaboration with the overall ERP Product Owner and Global Process Owners, ensuring alignment with business goals.
• Manage the workstream product backlog(s), prioritizing features and enhancements based on business value and stakeholder input.
• Oversee end‑to‑end delivery of ERP services, including incident and service request management, ensuring client expectations and contractual obligations are met.
• Build and maintain strong stakeholder relationships, acting as primary point of contact for service delivery issues.
• Provide regular updates and communications on feature and enhancement deliveries.
• Oversee and coordinate external integration consulting firms, define scope and outcomes, and ensure successful delivery of solutions.
• Lead and manage ERP implementation projects, ensuring they are delivered on time, within scope, and within budget.
• Manage and mentor a team of ERP professionals, fostering a collaborative and high‑performance work environment.
• Evaluate team and its members' performance levels and establish delivery of top‑tier service and solutions to stakeholders.
• Perform hands‑on functional and technical analysis, contributing directly to project deliverables and ensuring high‑quality outcomes.
• Identify opportunities for process improvements and implement best practices to enhance service delivery and product development.
• Utilize Agile/Scrum methodologies to manage projects and ensure efficient and effective delivery of services and product features.
• Identify and mitigate risks associated with service delivery and product development, ensuring minimal client disruption.
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 5 years experience in ERP product management/ownership and service delivery, focusing on ERP systems (IFS preferred).
• Proven experience with Agile/Scrum framework and supporting toolsets, including certification (Scrum Master, Product Owner) is highly desirable.
• Knowledge of ITIL best practices is highly desirable. Must have current ITIL v4 certification or complete training and pass exam within 90 days of employment.
• Strong understanding of ERP systems, especially IFS and related integration technologies.
• Demonstrated ability to lead and manage teams effectively.
• Excellent verbal and written communication skills, interacting with clients and stakeholders at all levels.
• Strong analytical and problem‑solving skills, thinking strategically and making data‑driven decisions.

Supervisory Responsibilities:

Yes

We are an Equal Opportunity Employer.

Eligible employees (and their families) may qualify for medical, dental, and vision insurance, basic life and accidental death insurance, paid disability insurance, paid parental leave if eligible, Employee Assistance Program. Employees will receive paid sick and vacation time, company holidays if eligible. Company also offers paid bereavement leave, paid jury duty, 401k plan, retirement plan, discretionary and/or metric‑based bonuses and other benefits.