Senior Customer Success Architect - West
Listed on 2025-12-27
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IT/Tech
Data Analyst, Technical Support
Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—to build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.
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As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.The candidate MUST be located in the west region (PST or MST) as this position will be aligned with our west accounts. The ideal cities include, but not limited to, the following:
- San Francisco, CA
- Seattle, WA
- Los Angeles, CA
- San Diego, CA
- Portland, OR
- Denver, CO
- Phoenix, AZ
- Remote - West
The Role & Team
Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward.
The ideal candidate is an enthusiastic professional who thrives in a fast‑paced environment and possesses a strong curiosity for "how things work" and "how things should work." You are a solution‑ and execution‑oriented individual with a dedication for getting things done.
- Serve as a trusted technical advisor for our customers.
- Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance.
- Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
- Collaborate cross‑functionally with teams like Amplitude’s Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
- Potential travel is once per quarter.
- Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on‑time and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem‑solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Amplitude is filled with humble, life‑long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and…
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