Senior Salesforce System Administrator

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

is seeking a Senior Salesforce System Administrator who will be a strategic partner and technical leader in advancing our CRM capabilities to join our team in Seattle, WA
.

As a Senior Salesforce System Administrator you will lead adoption and continuous improvement of Salesforce across BGS Sales & Marketing. You will act as a Salesforce champion and SME — optimizing existing features, designing and delivering enhancements, enabling automation through low-code/no-code solutions, and collaborating with development teams on more complex technical changes. Your work will directly support business priorities, process transformation, and a superior user experience for sales and marketing stakeholders.

The Boeing Company delivers industry-leading services and solutions that help customers operate safely, efficiently, and sustainably. Our Sales & Marketing team drives revenue growth and customer engagement across the four global business units:
Cabin, Modifications and Maintenance, Parts and Distribution Services, Digital Services, and Training Solutions.

• Own day-to-day administration of Salesforce (user management, security/permissions, data integrity, configuration, releases)
• Drive adoption of new and existing Salesforce features through training, documentation, and stakeholder engagement
• Analyze business needs, translate requirements into scalable Salesforce solutions (declarative and, when required, coordinate with developers for code-based changes)
• Design and implement process automation using Flows, Process Builder (transitioning to Flow where applicable), Validation Rules, Approval Processes, and Flow Orchestrator
• Manage declarative integrations and coordinate with integration and development teams for API-based connections and complex integrations
• Lead configuration and deployment activities: sandbox management, change sets/CI pipelines, release planning, and rollback strategies
• Maintain data quality practices: deduplication, cleansing, data loads, backups, and reporting accuracy
• Create and maintain documentation, training materials, and user-facing guides; provide hands‑on training and support
• Troubleshoot and resolve production issues; conduct root‑cause analysis and implement preventative measures
• Contribute to roadmap planning and recommend platform enhancements aligned to business goals and digital trends
• Mentor junior admins and act as an escalation point for complex Salesforce issues

• Bachelor’s degree in Information Technology or in a related field.
• 5+ years administering Salesforce in a medium-to-large enterprise environment, with proven hands‑on experience implementing and supporting Sales Cloud and/or Service Cloud
• Hold a valid Salesforce Administrator certification (Salesforce Certified Administrator)
• Experience building Flows, Validation Rules, Page Layouts, Record Types, Profiles/Permission Sets, and Reporting/Dashboards
• Experience utilizing data management tools and processes (Data Loader, data loader.io, Informatica, etc.), data model design, and best practices for data quality
• Experience with stakeholder engagement, communication, and documentation skills; ability to translate business needs into technical solutions

• Advanced Salesforce certifications (Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) strongly preferred
• Experience with Salesforce CPQ, Pardot/Marketing Cloud Account Engagement, Marketing Cloud, or Commerce Cloud
• Background integrating Salesforce with ERP/legacy systems, middleware (Mule Soft, Dell Boomi), or custom APIs
• Exposure to Salesforce Einstein Analytics/Tableau CRM, or Mule Soft
• Experience working in regulated or aerospace/defense industries and familiarity with compliance/security policies
• Prior experience leading change management and user…