Technical Program Manager III

HMA is the premier third‑party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large‑size employers with customized health plans. We offer various high‑quality, affordable healthcare plan options supported with best‑in‑class customer service.

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for:
We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action‑oriented, resilient, and results‑driven.

What you can expect:
You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at

This role brings together technical leadership, thoughtful planning, and strong cross‑team collaboration. As a Technical Program Manager, you guide complex initiatives from concept to completion to shaping clear roadmaps, defining meaningful, and ensuring every technical decision supports long‑term scalability and compliance. You work closely with engineers to design systems that truly meet HMA’s needs, while keeping communication flowing smoothly between technical teams, business partners, vendors, and regulatory groups.

• Care Management:
  Case Trakker for utilization management and clinical workflows.
• CRM & Engagement:
  Microsoft Dynamics 365 for member and provider services.
• Roadmap & Strategy:
  Aha! for roadmap, reporting and dashboards.
• Delivery Management:
  Azure Dev Ops (ADO) for backlog management, pipelines, and reporting.

At Level 1, you are responsible for the tactical execution of specific technical initiatives. You work closely with engineering leads to ensure sprints are organized and blockers are removed.

• Agile Execution: Manage daily stand‑ups, sprint planning, and retrospectives for a single dedicated development team using Azure Dev Ops
  . Ensure tickets are properly scoped and tagged.
• Tool Support: Act as the first point of contact for technical issues regarding Case Trakker or Dynamics 365 workflows, triaging bugs to the appropriate engineering teams.
• Documentation: Maintain technical documentation and process flows for system updates.
• Release Coordination: Assist in the coordination of release schedules, ensuring that User Acceptance Testing (UAT) is completed and signed off before deployment.
• Reporting: Generate basic burn‑down charts and velocity reports from ADO to track team progress against timelines.

At Level 2, you manage complex programs that span multiple tools. You understand how data flows between systems and proactively manage the dependencies between the claims engine and the CRM.

• Integrated Program Management: Lead technical programs that require simultaneous updates to our claims system and Dynamics 365
  . Ensure APIs and data integrations are aligned across teams.
• Dependency Management: Identify and track critical path dependencies across programs. Resolve conflicts where resource availability clashes.
• Solution Architecture Support: Partner with Architects to define technical requirements. Translate business needs (e.g., “New Medicare Plan launch”) into technical tasks across the ecosystem.
• Risk Mitigation: Proactively identify technical risks (e.g., legacy code refactoring need) and propose mitigation strategies to leadership.
• ADO Optimization: customize Azure Dev Ops boards, queries, and dashboards to provide real‑time visibility into program health for stakeholders.

• L…