Technology Manager of Learning & Adoption

Technology Manager of Learning & Adoption

Cooley is seeking a Technology Manager of Learning & Adoption to join the Client Services team.

Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, the Technology Manager of Learning & Adoption ("L&A") leads a global team of learning professionals, providing strategic direction across all L&A functions to drive group success and ensure alignment with the firm's business goals and priorities.

This position is responsible for the strategic vision, design, development, delivery, and administration of all technology learning resources and related change‑management initiatives firmwide. The manager will create multi‑faceted awareness and learning campaigns that drive engagement, retention, and measurable outcomes. They will play a pivotal role in driving the effective use and adoption of technology across the firm. Specific duties include, but are not limited to, the following:

• Develop, unify, and champion the vision and strategy for Technology Learning & Adoption firmwide, aligning initiatives with the firm's overall business needs and technology roadmap
• Establish and maintain strong relationships with key internal stakeholders, including local office Directors of Administration, HR and other business department leaders and professionals, Technology peers, Innovation, Resource Attorneys and external vendors where appropriate, to understand business priorities and gain sponsorship for initiatives
• Ensure the team delivers the highest possible value to the firm by staying business/practice outcome focused and being accessible to Cooley, our lawyers and our business professionals
• Develop and implement change management strategies for new technology initiatives, software launches, upgrades/redesigns, and application rollouts that drive awareness and persona(role)-based ability
• Drive adoption of new tools and processes by designing and delivering targeted communications, training, and in‑person support across the firm
• Anticipate and proactively address resistance to change, ensuring smooth transitions and positive outcomes
• Oversee the coordination of new hire technology training and Technology onboarding processes for all personnel
• Coordinate with other teams to ensure curriculum consistency and support global learning initiatives
• Utilize subject matter experts from various firm departments to collect and distribute essential knowledge
• Analyze learning data to identify trends, monitor and measure the effectiveness of training programs, and report on key metrics and the impact of learning initiatives. Continuously look for new methods of gathering customer feedback
• Responsible for the development and maintenance of the L&A budget
• As appropriate, lead or participate in projects of varying scope, in collaboration with the firm's practice offices, practice groups, departments, clients, and vendors and present in meetings, as needed
• Build and empower teams by providing support, resources, and autonomy they need to excel and achieve goals
• Responsible for all aspects of the design, development, delivery, and administration of learning resources presented within a blended L&A program
• Ensure the team comprehensively supports technology topics relevant to firm personnel
• Ensure learning L&A adapts the firm's technology curriculum to the needs of each individual learner using appropriate adult learning strategies that support continuous skill improvement
• Ensure the team provides resources that go beyond learners' expectations, using delivery methods that are both innovative and effective in driving learner retention
• Ensure learners have the opportunity to develop skills through proactive and responsive targeted one on one in person training, coaching and in virtual classes
• Oversee learning technology as it relates to the Technology Department, partnering with other entities at the firm where appropriate
• Lead, facilitate, and supervise coaching sessions of immersive learning through direct role observation, ensuring team members gain direct…