Senior Analyst, Legal Operations

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

At Empower, our Legal Operations team is the engine behind a more efficient, scalable, and innovative Legal department. As Senior Analyst, Legal Operations you’ll join our Legal Ops team to help streamline how Empower delivers legal services. You’ll manage systems, tools, and processes that keep the Legal department running efficiently and transparently. Your work enables better decisions, smarter technology use, and stronger collaboration across the business.

The ideal candidate will be detail-oriented, solutions-driven, and excited to make an impact in a fast-paced, collaborative environment.

• Take end-to-end ownership of projects and technology initiatives, from design through implementation, adoption, and ongoing improvement
• Serve as a representative of the Legal department on enterprise-wide initiatives, collaborating with the company’s Program Management Office (PMO), Finance, IT, Procurement, and other teams
• Lead process improvement projects from planning to execution, ensuring adoption and scalability. Create, maintain and monitor project plans, which will include project tasks, resources, risk mitigation, project meetings and schedules. Undertake project tasks as required
• Document, improve, and standardize key legal processes for consistency and efficiency

• Drive department efforts to implement, configure, and roll out new and existing legal technology tools (e.g., CLM, e-billing, matter management, iManage)
• Support development of business cases for resourcing, scope, and budget estimates. Evaluate and strategically adopt emerging legal technologies, including AI-driven platforms and automation tools
• Serve as a key point of contact for system users, providing guidance and troubleshooting support

• Lead and improve monthly accruals and reconciliation process including data analytics and budget forecasting
• Review outside counsel invoices and ensure compliance with billing guidelines
• Assist with vendor onboarding and management, including security reviews, budget analysis, and user engagement

• Bachelor’s degree or equivalent experience
• 4+ years in legal, compliance, or business operations
• Hands-on experience in project coordination, process improvement, or technology implementation
• Track record of managing outside counsel invoices and monthly accruals process
• Familiarity with legal technology tools such as Legal Tracker, CLM, or document management systems
• Intermediate to advanced proficiency in Microsoft Office 365 Suite (Excel, PowerPoint, Teams)
• Experience independently planning, organizing, and managing competing priorities and major projects

• Experience in corporate or law firm legal operations
• Familiarity with AI tools (e.g., ChatGPT, Copilot) and interest in applying them in a legal operations setting
• Understanding of budget management, accruals, or vendor management
• Knowledge of and experience with change management and user adoption practices
• Proficiency with data visualization tools such as Power BI or Tableau
• Highly detail-oriented; able to anticipate future needs, identify issues, and implement solutions

*** Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our…