QA Engineer; Third-party Contractor), Global E-commerce

QA Engineer (Third-party Contractor), Tik Tok Global E-commerce

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assurance engineering team is responsible for keeping an e-commerce ecosystem stable, secure and intuitive for our users.

We are looking for passionate and talented people to join us as we drive the future of e-commerce here at Tik Tok.

• Responsible for handling international e-commerce feedback tickets, categorizing and labeling bad cases, analyzing tickets, and summarizing common and typical issues.
• Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying business logic, and drive solutions.
• Collect and organize various issues, and generate basic data outputs for daily, weekly, and monthly reports.
• Communicate and collaborate with domestic and international teams to resolve issues.

• Bachelor's degree or above in Computer Science, Software Engineering, or related fields.
• Experience in e-commerce testing, with strong skills in identifying, diagnosing, and driving issue resolution.
• Experience in quality operations, with the ability to abstract and summarize common issues from various problems, categorize them, compile data reports, and conduct analysis to produce clear reports.

• Passion for products with strong product awareness, capable of proactively identifying areas for improvement.
• Detail-oriented with excellent coordination and communication skills.

Please be advised that this job posting is on behalf of a third‑party agency. This is a 12‑month temporary assignment managed by a third‑party agency, who will be your employer. While you may be assigned to work at Tik Tok, you will not be a Tik Tok employee. All contractual terms, including payroll and benefits, will be handled by a third‑party agency.

By applying, you agree that the information provided in your application may be processed and retained by Tik Tok for recruitment purposes and shared with a third‑party agency in accordance with Tik Tok's Applicant Privacy Notice

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or…