IT Endpoint Engineer

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As an IT Endpoint Engineer, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to: Senior IT Program Manager

Direct Reports: No

• Provide escalated support to our internal IT team for issues by troubleshooting and applying knowledge via support calls, service hub tickets, email requests or other channels.
• Research existing and emerging hardware and software technologies to determine capabilities and cost-benefits relationship, and develop ongoing computer systems solutions that meet performance and budgetary requirements.
• Support development and implementation of new software & system technologies within a large systems environment by advising on design concepts and changes, implementation strategies and deployment timelines.
• Demonstrate ownership of multiple IT Support systems or services (ex ABM, JAMF, Ivanti, Okta, Zoom…).
• Able to complete projects smaller independently.
• Adhere to change management protocols when implementing solutions to ensure compliance with operational requirements for security, performance, reliability and scalability.
• Create thorough documentation records of design specifications and instructional manuals as necessary to enable all computer systems personnel and end users to interact correctly and effectively with hardware and software systems.
• Actively work on Infosec VRR's and meet SLA on VRRs assigned to IT Support.
• Act as mentor for Jr/Sr Support Tech and as technical endpoint escalation on office build outs in their region (will require travel for some setups).
• Scopes, designs and implements M&M project work.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a technical support role.
• Strong knowledge of computer systems, networks, and IT components.
• Excellent problem-solving, critical thinking skills and communication skills, both written and verbal.
• Familiarity with Windows, Linux, MacOS operating systems.
• Demonstrated experience managing cloud-powered productivity platform (ex: Microsoft 365, Azure, Google Workspace, GCP…).
• Demonstrated experience managing endpoint/device management platform (ex Jamf, Intune, Ivanti… or other similar).
• Strong knowledge of SAML, OAuth, other authentication protocols, user provisioning, role-based access control (RBAC), and access management.
• Proficient in scripting languages such as Power Shell or Bash.
• Ability to work well in a team and independently.
• Ability to handle multiple tasks and prioritize work under pressure.

• Medical, Dental and Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free Linked In Learning account or Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Ann…