Director-Product Delivery-ORCA

Description

Salary range is $154k to $268k, with a midpoint of $211k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits:
  We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off:
  Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card:
  All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement:
  Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices:
  We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Leads the regional, multi-agency effort to design, build, implement, and improve the ORCA regional fare payment system across multiple phases; provides oversight of staff, vendors, and consultants to enhance the integrated, end-to-end system; ensures effective communications and coordination with associated stakeholders and participating agencies. This is a regional position, working across seven ORCA partner transportation agencies, which includes Sound Transit.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Owns the end-to-end strategy, roadmap, prioritization, and delivery of ORCA - the regional, cross-agency fare payment system.
• Provides strategic planning and leadership to enable product evolution and organizational change.
• Partners with internal, external, and cross-agency stakeholders to understand customer experiences, identify pain points, and improve system architecture.
• Creates and maintains the product roadmap, ensuring strong product-market fit and alignment with regional priorities.
• Develops detailed product specifications, value propositions, launch plans, business cases, and success metrics.
• Oversees risk management and issue resolution through structured project governance.
• Manages a portfolio of interrelated projects, including change control across multiple initiatives.
• Tracks and reports on project scope, schedule, budget, and performance.
• Leads and develops staff, consultants, and vendors; provides coaching, performance management, and corrective action as needed; advises Steering Committee and Joint Board.
• Oversees systems design and business processes, including delivery of hardware, software, applications, systems integration, and change management for an end-to-end fare payment system.
• Prioritizes product features pragmatically based on business value, customer impact, engineering effort, and time-to-market considerations.
• Maintains and grooms the product backlog in collaboration with business and technology partners, driving a thoughtful release cadence.
• Serves as a product evangelist and subject matter expert, supporting leadership, communications, customer relations, and public information efforts, including responses to media and customer inquiries.
• Promotes and advances a culture of diversity, equity, and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• Integrates sustainability and safety best practices into all aspects of work.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:
Bachelor's degree in Engineering, Business Management, Information Systems, Product Management or Project…