Sr. Manager, Software Development

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced Senior Manager, Software Development to fill this role. The Senior Manager, Software Development, oversees the full portfolio and development roadmap for Holland America Line and Seabourn’s Business Applications team. This role is accountable for the strategic planning and execution of web-based solutions that support marketing and e-commerce initiatives across both brands. It includes defining application delivery processes, establishing development standards, and implementing performance metrics to ensure consistent, high-quality output.

The position requires a deep understanding of architecture, design patterns, platforms, frameworks, and development languages, all aligned with broader company goals and digital priorities.

Here’s a summary of what Holland America Line is looking for in its Senior Manager, Software Development. Is this you?

Responsibilities

• Own and execute the Shared Business Applications portfolio and development roadmap across Holland America Line, Seabourn, Princess, and HAP Alaska Brands
• Align all initiatives with brand and Product priorities, strategies, and goals.
• Prioritize and manage concurrent programs and projects to ensure timely, high-impact delivery.
• Manage resource allocation, forecast, and costs needed to support the roadmap.
• Define and implement web technology direction, including architecture, design patterns, platforms, frameworks, and development languages.
• Lead architectural and design reviews to ensure scalable, secure, and high-performing applications.
• Maintain the health of the codebase through continuous refactoring and proactive management of technical debt.
• Champion Agile methodologies to drive efficient and iterative product development.
• Establish and evolve delivery processes, coding standards, and branching strategies across the full software development lifecycle.
• Ensure frictionless development environments through best practices in source control, secure coding, unit testing, and code quality.
• Define and enforce metrics and standards for application delivery and team performance.
• Conduct post-mortems and technical reviews to identify improvement opportunities and ensure accountability.
• Address issues related to speed, scale, security, accessibility, and overall product performance.
• Implement best practices and methods of automation, ensuring quality product delivery
• Plan and maintain a 24/7 support structure allowing ship and shoreside continuous operation.
• Partner with internal and external stakeholders across IT and executive leadership to align development with broader business objectives
• Translate strategic goals into actionable development plans and technical requirements.
• Serve as a trusted advisor on technical capabilities, innovation opportunities, and operational feasibility.
• Build and nurture high-performing development teams aligned with strategic objectives.
• Foster a culture of trust, empowerment, and accountability by delegating decisions and responsibilities.
• Promote ownership and autonomy across the team to drive engagement and innovation.
• Identify and coach both high and low performers to elevate individual and team effectiveness.
• Champion continuous improvement and technical excellence to maintain an agile and resilient team environment.
• Performs other duties as assigned

Requirements

• Proven track record of on-time execution, bug-free, secure code, and delivery of projects
• Experienced with Agile Development, preferably Scrum
• Clear written and oral communication skills
• 8+ years’ experience as a technical leader, specifically building and supporting internally built applications.
• 8+ Years of experience hands-on knowledge of Domino, APEX, SQL, MS Access / Azure, HTML, CSS, JavaScript, and related API integrations
• 5+ Years of Web and API development
• 5+ Years VB .Net, and MS Power Platform applications
• 5+ years of experience managing a combination of both nearshore, offshore and onshore technical…