ECM Modernization and Workflow Analyst; IT Business Analyst – Journey

Position: ECM Modernization and Workflow Analyst (IT Business Analyst – Journey)

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring an Enterprise Content Management (ECM) Modernization and Workflow Analyst (IT Business Analyst – Journey) within the Administrative Services Division.

Location:

• Headquarters Office in Lacey, WA.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is eligible for telework and flexible schedule options.
• You may telework most of your work time, with at least one day per week required in the office.
• Schedules are dependent upon position needs and are subject to change.

As the Enterprise Content Management (ECM) Modernization and Workflow Analyst at the Department of Ecology, you will play a pivotal role in defining, optimizing, and supporting digital records processes across the agency. Key aspects of the role include:

Laserfiche Business Solution Development

Leading the analysis and design of business requirements and digital workflows leveraged in the Laserfiche platform for streamlined content and records management.

Process Analysis & Optimization

Driving initiatives to assess, document, and re-engineer business processes; ensuring effective migration and integration of records, both legacy and digital, into Laserfiche.

Compliance & Governance Partnership

Collaborating closely with records managers and compliance experts to map, automate, and validate business processes so that the agency fulfills all records retention and public disclosure mandates.

User-Centered Design

Translating complex user requirements into actionable Laserfiche solutions through interviews, process mapping, prototyping, and user acceptance testing.

Change Management & Training

Supporting the adoption of Laserfiche through the creation of documentation, training materials, and user support resources to drive digital literacy and ECM best practices across programs.

Cross-Functional Collaboration

Acting as a liaison between end users, IT, and project managers to align requirements, ensure clear communication, and deliver Laserfiche solutions that meet both operational and compliance objectives.

What you will do

• Analyze and document business processes and requirements to design efficient, compliant Laserfiche workflows in support of agency objectives.
• Collaborate with key partners across programs to map, optimize, and digitize records management practices in Laserfiche.
• Facilitate user requirements gathering sessions, process reengineering workshops, and solution prototyping to align system features with business needs.
• Develop functional specifications, test plans, and conduct user acceptance testing to ensure successful Laserfiche solution deployment.
• Support compliance efforts by translating regulations and retention mandates into actionable Laserfiche configurations and business rules.
• Provide end-user training, develop clear documentation, and deliver ongoing support to maximize adoption of Laserfiche ECM solutions.
• Partner with project managers and IT staff to ensure technical requirements, integrations, and upgrades support strategic digital initiatives.
• Champion continuous improvement by monitoring usage, collecting feedback, and identifying opportunities to enhance Laserfiche-driven business processes.

For detailed information on how we calculate experience, please visit our Recruitment website.

Required Qualifications

Six (6) years of experience and/or education as described below:

• Experience in business analysis of Information Technology (IT) projects and/or agency-wide initiatives.
• Education involving a major study in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), Business Administration, or a closely related field, or completion of a two (2) year accredited vocational training program in IT or related program.

Examples of how to qualify

• 6 years of experience.
• 5 years of experience AND 30-59 semester or 45-89 quarter college credits.
• 4 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree).
• 4 years of experience AND completion of a two-year accredited vocational training program.
• 3 years of experience AND 90-119 semester or 135-179…