ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons
Listed on 2025-12-31
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IT/Tech
IT Consultant, Systems Analyst
Service Now Senior Consultant – Strategic Portfolio Management (SPM)
Location:
Anywhere in Country
EY is dedicated to shaping a confident future for all employees. As a Service Now Senior Consultant in the Strategic Portfolio Management (SPM) area, you will play a pivotal role in delivering impactful solutions that empower clients to navigate complex business challenges.
Key Responsibilities- Interact with business stakeholders to evaluate and refine business models and processes.
- Analyze newly implemented technology solutions to verify they meet business requirements.
- Collaborate with technical teams to design and deliver system architecture solutions.
- Act as a workstream lead across all aspects of a Service Now SPM project, including design, configuration/development, testing, and deployment.
- Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
- Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
- Analyze a company’s people, process, and technology capabilities, and contribute insights to strategic roadmaps.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter resources.
- Experience in waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk management.
- Create high‑quality deliverables and project artifacts.
- Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or a related discipline.
- Typically 2–4 years of relevant Service Now SPM project experience.
- Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Service Now Certified Implementation Specialist – Strategic Portfolio Management.
- 3+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – communication (written & verbal), adaptability, problem solving, teamwork, relationship building, dependency, and organization.
- Experience leading teams and supervising others.
- Valid driver’s license in the U.S.
- Ability to travel to meet client needs.
- Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- Service Now Certified Implementation Specialist – ITSM or Data Foundations.
- Performance analytics and reporting experience – certifications are a plus.
- Experience with Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
- Comprehensive compensation and benefits package with base salary ranging from $102,500 to $187,900 (US locations), plus additional benefits such as medical and dental coverage, pension, 401(k), and flexible paid time off.
- Hybrid work model, with expectation of working in person 40–60% of the time.
- Flexible vacation policy allowing you to decide how much time off you need.
EY accepts applications for this position on an on‑going basis. For candidates in California, additional information is available electronically.
Equal Employment Opportunity Statement: EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and require assistance applying online or need to request an accommodation during any part of the application process, please contact 1‑800‑EY‑HELP3 or email
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