Director Salesforce

Director of Salesforce Workstream

The Director of Salesforce Workstream will lead the strategy, design, build, and operations of the Client’s Salesforce ecosystem and related services. This role oversees multiple tracks including Salesforce Platform (Sales, Service, Marketing Clouds), Integration (Service Now, Dev Ops, Cloud COE), Application Inventory & Power Apps, AI Enablement, and Governance & Compliance.

The director ensures scalability, security, and reliability while driving innovation, automation, and operational excellence across global teams.

Key Responsibilities

• Define and execute the Salesforce roadmap aligned with business goals and cost optimization.

• Oversee architecture, configuration, and lifecycle management of Salesforce applications.

• Lead integrations with Service Now, Dev Ops pipelines, and Cloud COE.

• Drive AI-driven automation and analytics to enhance customer experience.

• Ensure governance, compliance, and security across Salesforce operations.

• Manage financials—budgeting, forecasting, and ROI reporting.

• Build and lead high-performing onshore/offshore teams, fostering innovation and continuous improvement.

Core Skills & Approach

• Hands‑on technical leadership—able to review architecture, pipelines, and code/config.

• Strong Dev Ops mindset—automate deployment, testing, and operations.

• Champion AI tools and measure impact on speed and quality.

• Operate as an extension of business teams, not a remote PMO.

• Run on data and metrics—flow, reliability, quality, cost, and business KPIs.

• Communicate clearly executive storytelling, transparent status, and risk management.

Required Experience

• 12+ years in CRM strategy and delivery; 5+ years in Salesforce leadership.

• Proven success managing large‑scale Salesforce programs and integrations.

• Strong financial management and vendor governance experience.

• Expertise in Dev Ops, agile delivery, and distributed team leadership.

• Excellent stakeholder management up to VP/C‑level.

Technical Expertise

• CI/CD, packaging, sandbox strategy, release management

• Data and security model design, integration patterns (APIs, ETL, ESB)

• Salesforce certifications (Admin, Developer, Architect) preferred

• Strategic vision and execution

• Cross‑functional team management

• Strong communication and stakeholder engagement

• Focus on outcomes—customer experience, stability, cost efficiency

Seniority Level

Director

Employment Type

Full‑time

Job Function

Information Technology

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