Sr. Technical Product Manager, Trust CX Innovations

Sr. Technical Product Manager, Trust CX Innovations

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Description

We're seeking an experienced Product Manager-Technical to drive trust, privacy, accessibility, and responsible AI initiatives across Amazon's Devices & Services portfolio. You'll own the product strategy and execution for privacy-preserving features, accessibility standards, and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking to shape how millions of customers interact safely and inclusively with our AI-enabled devices and services.

Key job responsibilities

• Own product roadmap and feature priorities for trust, privacy, accessibility, and responsible AI initiatives across Amazon's device ecosystem

• Drive architectural vision for privacy-preserving features, accessibility standards, and RAI frameworks while maintaining engaging customer experiences

• Partner with AI, Product, and Engineering teams to define and implement responsible technology guardrails and accessibility compliance

• Collaborate with legal, policy, and accessibility teams to ensure compliance with evolving technology regulations and standards

• Own key customer experience, trust, accessibility, and RAI metrics, developing strategies to continuously improve them

• Design and implement privacy controls, accessibility features, and AI governance mechanisms across multiple device categories

• Work backwards from customer trust, accessibility, and safety needs to define product requirements and user experiences

A day in the life

You'll prototype breakthrough privacy-preserving AI features, running experiments with federated learning on Alexa devices. Your morning might involve designing novel accessibility interactions using cameras and voice services, followed by launching A/B tests for transparent AI decision-making interfaces. You'll collaborate with scientists to pilot new privacy preserving AI techniques, analyze experimental results to drive product strategy, and present innovative trust solutions to senior leadership for scaling across Amazon's device ecosystem.

About The Team

Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design.

Our Mission

To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.

Basic Qualifications

• Bachelor's degree

• 5+ years of end to end product delivery experience

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience owning/driving roadmap strategy and definition

• Experience in regulatory frameworks and policy analysis methodologies

• Experience delivering large, cross-functional, customer facing products

• Experience with explainable machine learning and artificial intelligence methodologies and tools

• Experience analyzing data to make business decisions

Preferred Qualifications

• Master's degree in Computer Science, Computer Engineering, or related fields

• Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation

• Deep understanding of privacy technologies (differential privacy, federated learning, etc.)

• Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)

• Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements

• Experience with large-scale distributed systems and their privacy/accessibility implications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally…