Solution Architect

Solution Architect

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Office hybrid in Dallas, Indianapolis, Seattle, Atlanta or McLean, VA.

This candidate must be a U.S. citizen operating on U.S. soil who does not hold dual citizenship. You must meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Citizenship will be verified through REAL  documents such as U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, or U.S. Government CAC/PIV.

You agree to complete a Minimum Background Investigation for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.

Responsibilities

• Develop architecture artifacts to improve business architecture, with a focus on innovation and agility.

• Align BT strategy and planning with application development and business roadmaps.

• Provide ongoing architecture review and design support to multi‑functional teams.

• Liaise with management and domain experts across the industry and within the organization to accomplish objectives.

• Systems Design:
Specify and design solutions across business areas or systems. Evaluate and undertake impact analyses and present different design options on all major design projects and assess associated risks. Ensure that the system design balances functional, service quality, monitoring, observability, security, and systems management requirements.

• Buy/Build Decision Leadership:
Lead efforts for new software selection including development of RFI/RFP, review and evaluation of commercial software solutions, lead proof of concepts and development of evaluation matrix through final recommendation, including hands‑on execution where needed.

• Define, maintain, and manage architecture models, frameworks and artifacts (e.g. current and future state application architecture diagrams, data models, etc.).

• Business Process Improvement:
Analyze multi‑functional business processes; identify alternative solutions, assess feasibility, and recommend innovative approaches via technology enablement. Contribute to evaluating the factors which must be addressed in change management.

• Business Analysis:
Investigate operational requirements, problems, and opportunities for multi‑functional initiatives, seeking effective business solutions through improvements in automated and non‑automated components of new or changed processes. Assist in the analysis of partner objectives, and the underlying issues arising from investigations into business requirements and problems, and identify solution options for consideration and potential benefits.

• Relationship Management:
Develop and handle expectations for communication channels and/or partner groups. Initiate communications between key contributors and stakeholders (includes Technical and Non Technical audience), lead multi‑functional solution architecture by working with other solution architects. Facilitate open communication and discussion between partners.

• Data Analysis: understand corporate data requirements/policy’s, and apply data analysis, data modelling and quality assurance techniques, to establish, modify or maintain data structures and their associated components in and across business areas/ applications of expertise. Provide advice and guidance to BSAs/Developers and others using the data structures and associated components.

• Scoping/Effort Estimates: contribute to solution scoping and effort sizing with all multi‑functional teams.

• Research: stay informed on technology/industry trends and product roadmaps to make informed solution architecture recommendations.

• Contribute in creation of V2

MOMs and…