Head of Product Management and Design in Seattle

Director - Product Management, Agentic AI

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

We are seeking an experienced Global Product Management Director with expertise in Salesforce and emerging Agentic AI technologies to lead strategic product initiatives for our Platform-as-a-Service (PaaS) offerings on our Guest Support Team. This executive‑level role requires a visionary leader who can bridge technical complexity with business strategy while driving innovation across international markets.

The successful candidate will oversee the entire product lifecycle, from strategy development through launch and optimization, while managing cross‑functional teams across multiple geographies. This position reports directly to the VP of Guest Support and requires someone who can translate complex platform requirements into clear product strategies that deliver measurable business value.

• Define and execute global product strategy for PaaS platforms that aligns with company objectives, market dynamics, and emerging technology trends
• Develop compelling product vision for Agentic AI capabilities that transforms Guest workflows and creates competitive differentiation
• Lead quarterly planning sessions and assign objectives to product teams across regions
• Make strategic build‑vs‑buy decisions for platform capabilities and third‑party integrations for Agentic AI
• Oversee development and enhancement of Salesforce‑based platform products including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
• Design and manage API product lifecycle, defining standards, versioning strategies, and developer experience guidelines
• Ensure platform scalability, reliability, and security meet enterprise‑grade requirements
• Partner with engineering leadership on platform architecture decisions for distributed systems, data management, and integration frameworks
• Drive platform adoption metrics including API usage patterns, developer engagement, and internal customer satisfaction

Agentic AI Product Development

• Champion development of autonomous AI agent systems capable of planning, reasoning, and coordinated action across business processes
• Partner with technology to establish evaluation frameworks and production monitoring systems for non‑deterministic AI behaviors
• Implement responsible AI practices addressing ethics, bias detection, transparency, and governance
• Define success metrics for AI‑driven features that balance automation efficiency with human oversight requirements
• Lead and mentor a team of 8‑10 product managers and 2 group product managers
• Foster collaboration across engineering, UX Design & Research, eCommerce, data science, CRM, Omni, Retail and Global Fulfillment
• Manage complex stakeholder relationships with C‑suite executives, SSC, and third‑party partners
• Conduct executive presentations to senior leadership on product performance and strategic direction
• Champion guest‑centric culture by incorporating user feedback into product planning and development processes
• Monitor competitive landscape, conduct market analysis, and stay current on industry trends in PaaS, CRM, and Agentic AI
• Track key performance indicators including revenue growth, cost per contact, lifetime value, retention metrics, and NPS
• Identify and evaluate new market opportunities for Agentic AI expansion

• Bachelor's degree required in Computer Science, Engineering, Business, Product Management, or related technical field
• MBA or Master's degree strongly preferred in Business Administration, Technology Management, or equivalent advanced degree
• Dual degree programs (MBA / MS Engineering or MBA / MS Computer Science) are a significant advantage for technical product leadership roles
• 10+ years of progressive product management experience with at least 5+ years in…