Mapping Transit Expert

Position: Mapping Transit City Expert
Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. This team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface.

The Mapping Transit City Expert is responsible for high impact work in improving transit data and providing country specific expertise. This person will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work and also the consultant of the Country for any Transit/Micro mobility projects. This is a remote role for candidates living in the Seattle area only.

Role Responsibilities

Consultant

• Communicate with internal stakeholder teams and external companies to achieve project goals

• Provide input to create city/country specific policy to existing general transit related policies. The city/country expert works to apply existing Mapping policies to their specific city/ country, providing insights into local transit/traffic laws, landmarks and key mapping features.

• Consult on Urban transit system and Multi modal (including Micro mobility & Walking)

• Review mapping operations issues for quality checks related to specific city/countries of expertise.

• Be a point of contact for mapping operations country-specific questions

• Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions

• Perform market comparison analysis of the features, data or issues related to local transit

• Proactively suggest improvements to the data management platform and also Identify transit user expectations, data gaps, and provide insights to the product team

• Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities

• Act as a Country/Regional Transit POC for internal and external teams

• Understand the background, priority and impact of the request and also communicate effectively with program managers/ stakeholders on the ask / timeline and priority

Data Management

• Data Acquisition & Quality
- Create city level transit data modeling policies based on market needs and local regulations
- Leverage familiarity with local/regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.
- Make necessary edits for all transit data types if the provided static data is not accurate
- Identify transit user expectations, broken critical user journeys, data gaps and provide insights tothe product to improve the same
- Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.
- Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization.

• Data Reliability
- Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types)
- Translate and interpret comments and actions from various sources (E.g. (Users feedback) and troubleshoot problems based on instructions, training and context
- Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams
- Conduct in city field research to determine the ground truth of transit issues and user problems

• Data Freshness
- Validate quality of new and updated data in the data management platform
- Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.
- Develop outages and alerts capabilities in their assigned city by effective monitoring
- Work with other internal teams to ensure correct political format for the country is utilized
- On-call support during non-working hours and Weekends in case of any data outages

Desired Skills & Experience

• At least a Bachelor's degree

• years of related experience

• Good Communication skills (Read, Write…