Professional Services Consultant

Get AI-powered advice on this job and more exclusive features.

This role offers a competitive salary based on skills and experience. Your recruiter will share specific details during the hiring process.

$70,000.00/yr - $/yr

Outreach, founded in 2014, is a complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.

Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, Zoom Info, and Verizon.

The Professional Services team is the main point of contact with Outreach customers after a sale is complete. They bring innovation to implementation each and every day and ensure a customer’s initial onboarding and implementation are exceptional.

As a Professional Services Consultant, you are a trusted advisor to customers who have just purchased an Outreach project and will ensure that their onboarding and services experience are exceptional. You will provide strategic insight to customers throughout the implementation and partner with them to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption.

Seattle preferred, but open to candidates in the Central Time Zone with a preference for Austin, TX, and Chicago, IL.

• Work as the initial main point of contact with Outreach customers after a sale is complete
• Provide an exceptional implementation experience to all customers and stakeholders
• Partner with customers to provide overall platform best practices and influence GTM strategy, technical configuration, and change management methods
• Work with existing customers that purchase additional services post-launch such as managed services, optimizations, technical audits, and expansions
• Identify new opportunities for additional services and direct customers to the appropriate parties to engage in the scoping process
• Demonstrate project management excellence including the ability to keep stakeholders on track, stay within budget and margin, and manage risks
• Help ensure successful adoption of the platform during and post go‑live
• Take ownership of the post‑launch handoff of customers to our customer success team
• Influence all levels of leadership ranging from analysts, management, and executive level personnel
• Work with support, product, and engineering teams to ensure customer feedback is captured and realized
• Develop proficiency in product capabilities and sales process best practices, including a deep technical knowledge of the product
• Contribute to defining and refining initiatives, methodologies, assets, and programs within the Professional Services team

• Experienced Professional Services Professional – 3+ years of experience in professional services, consulting, implementation, or related field acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment
• Consultant & Trusted Advisor – Proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence
• Project Manager – Drive initiatives with clear expectations, manage risk, and adhere to project timelines
• Proactive & Self‑Driven – Self‑starter able to come up to speed on complex concepts with minimal assistance and a history of improving processes, methodologies, and programs
• Strategic Problem Solver – Break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Technical Aptitude – Understand deep technical aspects of a product and educate others using simplified explanations

• Flexible time off
• 401(k) to help you save for the future
• Generous medical, dental, and vision…