ServiceNow - IT Service Management; ITSM - Senior - Tech Consulting

Position: ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
Overview

Service Now Senior Consultant – IT Service Management (ITSM) – Tech Consulting – Open Location

Location:

Anywhere in Country

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Service Now Senior Consultant – IT Service Management (ITSM)

In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

The opportunity

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client-visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your

Key Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.

• Analyzing newly implemented technology solutions to verify they meet business requirements.

• Collaborating with technical teams to design and deliver system architecture solutions.

Skills And Attributes For Success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a Service Now ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases

• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)

• Provide guidance and industry leading practice expertise for Service Now ITSM process implementations, including how specific business objectives can be met through process and technology transformation

• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps

• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes

• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs

• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline

• Typically, no less thanyears relevant Service Now ITSM project experience

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD)

• Minimum…