BH - EHR Support Analyst

Overview

Join to apply for the BH - EHR Support Analyst role at Asian Counseling and Referral Service
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Location:

Seattle, WA.

COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team.

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multilingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS:
Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission:
Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision:
Hope, Opportunity, and Voice for All

Values:
We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity. Our actions are Client-/Community Centered. We believe belonging is essential. Compassion is at the heart of our work and approach.

• Provides daily support to Epic application users through troubleshooting, coaching, and consulting. Identifies, assesses, and troubleshoots application and equipment issues as they occur, owns the problem, and sees it through to full resolution. Refers issues that require additional assistance to the IT/Help Desk or software vendor’s Help Desk, including technical and workflow information necessary to resolve the issue. Communicates updates and resolution to the user and teams when completed.
• Collaborates with agency leadership and other teams such as clinical, non-clinical, finance/billing, data/records, human resources to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the agency. Facilitate weekly Epic meetings.
• Help with implementation process for new features, system updates, upgrades, and optimization processes, including: collaboration with software vendor on agency requirements, coordination with agency clinical, administrative teams, and application teams in the review, testing, documentation, guide updates, training, and go live.
• Manages agency Epic system setup and monitors processes, including support on creating new Epic users, provider records, fee schedules, letter templates, provider master file, security, and preference lists, Smart Phrases. Manages error/work queues and in basket pools and protocols. Partners with clinical staff to provide support to MyChart users.
• Collaborates with clinical and operations teams and human resources to ensure new and existing users are equipped with needed competencies to operate the application, including onboarding and training for new users, and issuance of username and password; ongoing competency/efficiency training for existing users; and upgrade training in collaboration with software vendor and application teams. Collaborates and coordinates with software vendor and application teams, to translate learnings and experiences into agency documentation, guides, updates, and training aides.
• Attends all relevant agency and vendor meetings, including: all-staff, department, and team meetings, in-service trainings, and supervision; and relevant vendor meetings for best practices, information sharing to and from software vendor, continuous training, and sharpening of support skills; and attending annual software vendor Learning Forum.
• Other job-related duties as assigned by management.

• Bachelor's degree in information technology or related fields plus…