Associate Chief Information Officer - School of Medicine

Job Description Position Purpose

The Associate Chief Information Officer (ACIO) will serve as the operational leader overseeing the delivery of Information Technology (IT) services within a newly consolidated and evolving operating model within the School of Medicine (SoM). The position reports to the School of Medicine Interim Vice Dean of Administration and Operations with a technical, dotted line reporting relationship to the UW Medicine Chief Information Officer.

Working closely with both leaders, they will provide shared oversight and direction for SoM IT strategy, operations, and governance. This position will oversee the implementation and sustained evolution of a centralized SoM IT service desk and integrated end‑user support model and build out a robust research IT support framework.

• Lead the operational execution and continuous refinement of a new IT operating model for the School of Medicine, leveraging ongoing assessment and performance insights to optimize workflows and elevate service excellence.
• Shape and guide enterprise and emerging technology strategy, evaluating new technologies and trends, aligning funding and resources with strategic goals, and ensuring support models for long‑term adoption and impact.
• Maintain and grow strategic partnerships with UW Medicine Information Technology Services (ITS) and UW‑IT to ensure coordinated delivery of IT services optimized to meet the complex and evolving needs of academic, clinical, and research environments.
• Oversee cross‑institutional initiatives and executive level projects.
• Assure appropriate reporting structures, decision‑making authority, and accountability metrics for SoM IT leadership positions and other critical SoM IT roles.
• Engage in strategic collaboration with UW Medicine ITS and UW‑IT to align shared service strategies and align IT capabilities across the School of Medicine, balancing institutional alignment with the specific needs of individual departments.

• Advance the fiscal sustainability, risk management and security across the School of Medicine by providing strategic leadership in IT budget planning, resource optimization, and vendor partnerships, ensuring that investments in IT services deliver measurable value and align with university, UW Medicine ITS, and UW‑IT priorities.
• Lead workforce transformation efforts, guiding the recruitment, retention, and reallocation of IT staff from decentralized departments to centralized operations, while continuously evaluating staffing levels, role alignment, and capacity to ensure appropriate service coverage.
• Collaborate with UW School of Medicine HR resources to advance professional development for IT staff.

• Lead development and implementation of a centralized IT service desk in alignment with other service desks and integrated end‑user support model, ensuring continuous improvement, responsiveness to evolving needs, and alignment with the School of Medicine’s goals and priorities.
• Define, operationalize, and maintain service‑level agreements and performance metrics to assess IT service quality and adaptability across the School of Medicine.
• Align cybersecurity functions across administrative and research domains, ensuring access, data protection, and alignment with enterprise infrastructure and compliance standards.
• Drive IT strategy and adoption of emerging technologies to enhance operational efficiency, research capabilities, and service delivery.

• Facilitate the School of Medicine’s IT Governance Executive Committee, ensuring appropriate representation across departments and alignment with UW Medicine ITS and UW‑IT governance structures.
• Direct the evaluation and recommendation of hardware and software solutions to meet end‑user computing needs and manage vendor relationships.
• Enforce IT policies, procedures, and compliance frameworks in collaboration with appropriate offices and entities.

• Bachelor’s degree in Information Technology, Computer Science,…