Risk Manager , Special Projects and Investigations

Description

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse.

Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.

• Investigate and analyze new and emerging fraud and abuse trends

• Apply critical thinking and judgment to inform complex enforcement decisions

• Identify gaps in risk controls and recommend policy improvements to product owners

• Leverage data analysis and investigative techniques to scale bad actor detection capabilities

• Partner with cross-functional teams to implement risk mitigation strategies

• Create and maintain documentation of investigation processes and findings

• Monitor key risk indicators and prepare regular reports for leadership

• Stay current on industry fraud trends and incorporate learnings into detection methods

• Be able to clearly articulate in detail, verbally and in writing, the sequence of events, patterns, and risk signals leading to abuse/fraud

As a Risk Manager, you will protect Amazon customers by identifying and stopping abuse in our stores. Your daily responsibilities include deep diving new investigations, escalations, and datasets to uncover emerging fraud patterns, developing new detection methods, and improving investigation processes. You will collaborate with partner teams across Amazon to understand their priorities and workflows. Working both independently and as part of a team, you will share insights that drive strategic decisions aligned with broader organizational objectives.

Your work directly impacts Amazon's ability to maintain customer trust and prevent fraud across our marketplace.

Our team brings together experts across multiple risk domains including fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, and vendor risk. We combine specialized technical skills with broad risk management experience to tackle complex challenges. We're a diverse team that speaks 12 languages and codes in 4. We value experimentation, continuous learning, and supporting each other's growth. We celebrate taking calculated risks and finding innovative solutions to emerging threats.

If you enjoy solving complex problems, uncovering hidden patterns in data, and working in a collaborative environment that encourages both technical excellence and creative thinking, come join us!

• 3+ years of operations, risk, fraud investigations industry experience

• Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets

• Experience delivering cross functional projects

• Bachelor’s or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Intelligence Studies, Criminal Justice, International Studies or related discipline

• Experience creating concise written reports that translate complex technical issues into actionable insights for diverse audiences, including technical teams, business stakeholders, and executive leadership

• Experience in e-commerce/online companies in fraud/risk control functions

• Experience…