Field Service Engineer

Job Description Summary

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross product repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed professionals to join our team of Field Service Engineers supporting BD Medication Management solutions (MMS) automated dispensing systems. The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help clinicians focus on patient care, increase medication availability predictability, and reduce inefficiencies in the medication use process.

This is a remote field-based position requiring daily travel to customer locations within your assigned territory.

Ideal candidates should reside within a 30-mile radius of the position's base location.

• Provide both remote and on-site technical support for BD Pyxis/Parata automated dispensing systems in healthcare facilities, including DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose and resolve hardware and software issues
• Maintain ownership of work orders and elevate complex issues to team leadership
• Document all service activities thoroughly in the tracking system
• Implement preventive maintenance programs for all supported products
• Support Sales and Implementation teams as needed
• Perform installations, in-servicing, repairs, preventive maintenance, and calibration
• Maintain accurate small parts inventory and follow inventory control procedures
• Properly maintain company assets (tools, and inventories)
• Participate in on-call rotation for 24/7 customer support

• Associate Degree in Healthcare Technology or other technical field, OR 3-5 years of related work experience
• 3-5 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications
• 24x7 on-call experience in a customer-facing/field service environment
• Proficiency with computer electronics, Windows OS, and networking
• Strong mechanical, computer, verbal, written, and time management skills
• Ability to work independently within defined processes with minimal supervision
• Valid driver's license that meets BD's auto safety standards
• Current immunizations including Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID-19
• Physical capability to lift a minimum of 70 pounds

• Customer Support Certification
• Experience working as a hospital pharmacy technician
• Experience in a hospital Bio-Med environment
• Prior military Bio-Med experience
• Automated Teller Machine (ATM) service experience

This position requires daily travel to customer sites, the ability to work both independently and collaboratively with team members, and participation in a 24/7 on-call rotation. The Field Service Engineer must be comfortable working in healthcare environments and adhering to all facility protocols and safety requirements.

BD encourages continuous learning and professional development. You will have opportunities to advance your skills through training sessions and seminars, with potential for career advancement within 2-3…