Senior Support Engineer, Cloud Migrations

Senior Support Engineer, Cloud Migrations

Join to apply for the Senior Support Engineer, Cloud Migrations role at Atlassian.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This flexibility supports balancing personal goals and responsibilities, and we can hire people in any country where we have a legal entity.

This role requires working PST or MST friendly hours and occasional weekend shift rotation. You will help transform customers from On‑prem to Cloud, drive resolution of complex technical issues, and collaborate across Atlassian teams.

• Own, troubleshoot, and solve customer technical issues using collaboration, best practices, root cause analysis, and transparency across teams.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Provide technical support through tickets, phone calls, and screen shares, and join calls as needed for updates.
• Act as the point person for escalation, using soft skills and subject‑matter expertise to resolve issues for customers.
• Perform case reviews to identify trends and improvement areas, developing action plans for support engineers.
• Leverage operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects.
• Understand customer use cases and advocate for their needs to influence feature requests and bug fixes.
• Create and review knowledge‑based articles, SOPs, best practices, and documentation for end‑users and the global support team.
• Ramp up quickly on new technologies and apply them in a customer‑facing environment.
• Work with diverse teams, share best practices, drive operational improvements, and embody Atlassian values.
• Engage support teams across multiple regions and functions, including Customer Success, Sales, and Engineering, for best outcomes on migration projects.
• Participate in release readiness activities.

• 8+ years of experience in support, software services, and/or system administration for a large end‑user community.
• 2+ years of experience working with enterprise customers in a high‑touch model.
• Database skills, including writing and updating SQL queries.
• Script writing experience in Python or bash/shell.
• Experience with SSO, SAML, LDAP, Active Directory, SSL, etc.
• Experience with Splunk.
• Experience with APIs and REST calls.
• Experience with Linux, Unix, and Windows operating systems.
• Knowledge of networks.
• Experience supporting Java, especially JVM components.
• Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert.
• Experience working in an enterprise environment or with enterprise customers.
• Team‑oriented attitude and ability to collaborate across roles.
• Experience in server‑to‑cloud migrations is an added advantage.

Base pay ranges for new hires vary by geographic zone:
Zone A $111,600 – $133,920;
Zone B $100,800 – $120,960;
Zone C $92,700 – $111,240. The role may also be eligible for benefits, bonuses, commissions, and equity. For details on pay zones, visit

Atlassian offers a wide range of perks and benefits to support you, your family, and your community engagement, including health and wellbeing resources, paid volunteer days, and more. Learn more at

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams worldwide, and our solutions are designed for all types of work. We believe in a culture where everyone’s contributions matter, and we do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines. To provide the best experience, we support accommodations or adjustments at any stage of the recruitment process. To learn more about our culture and hiring process, visit