Field Service Technician

2 days ago Be among the first 25 applicants

Field Service Technicians (FSTs) provide on-site technical support for clients when issues cannot be resolved remotely. They troubleshoot and resolve hardware, software, network, and infrastructure issues, document all work in the ticketing system, and escalate complex cases to Systems Engineers as needed. FSTs serve as the face of the firm, representing the company professionally while delivering exceptional client service.

While FSTs operate independently in the field, they have access to internal support from the team as needed. During periods without on-site visits, FSTs assist with resolving remote tickets and other internal projects.
Previous MSP experience is a must-have.

Compensation: $26/hr

Availability: Monday - Friday, 8am - 5pm

• Travel to client sites to provide technical support, including troubleshooting desktops, laptops, servers, network devices, printers, APs, and conference room systems.
• Support a variety of business applications, including accounting, CRM, and productivity software, as deployed by clients.
• Handle high-priority client requests independently, performing ad-hoc troubleshooting under pressure.
• Execute scheduled tasks while remaining flexible to address spontaneous client needs during onsite visits.
• Update tickets accurately and promptly, including tasks completed, findings, and next steps.
• Communicate proactively with Dispatch and clients regarding timing, scope changes, or delays.
• Assist System Engineers with deployments or projects as required, following detailed instructions closely.
• Maintain a professional demeanor, appearance, and attitude when interacting with clients.
• Stay organized and efficient, managing time effectively between appointments and tasks.
• Perform other related duties as assigned.

• 5+ years of experience in help desk, desktop support, or tiered technical environments.
• Valid driver’s license with access to a personal vehicle.
• Proven troubleshooting experience across IT hardware, software, and network components.
• Experience providing both on-site and remote support in high-volume, client-facing environments.
• Knowledge of cloud-based services, business applications, and IT infrastructure best practices.
• Strong customer service, communication, and interpersonal skills; ability to interact with diverse clients and personalities.
• IT knowledge, including desktop support, hardware, server infrastructure, network troubleshooting, and cloud technologies.
• Experience with Windows desktop and server operating systems, Office 365, Microsoft Azure, backup solutions, anti-virus/malware tools, and basic virtualization technologies is a bonus.
• Ability to work independently, prioritize tasks, and collaborate effectively within a team.
• Proactive, flexible, and adaptable in fast-paced, changing environments.
• Skilled at defusing high-stress situations and facilitating problem resolution.
• Self-starter with a positive, professional attitude.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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