ServiceNow Engineer

Position: ServiceNow Engineer 3
Job Description

If you think you are the right match for the following opportunity, apply after reading the complete description.

UW MEDICINE IT SERVICES has an outstanding job opportunity for a Service Now Engineer 3 .

WORK SCHEDULE

100% FTE – 40 hours per week
Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

REMOTE opportunity
15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Design, implement, and maintain CMDB data model, relationships, and health dashboards
Lead Discovery and Service Mapping implementation, ensuring accurate and secure service-to-infrastructure visibility
Develop and maintain Event Management integrations with monitoring tools (e.g., Solar Winds, SCOM, Azure Monitor)
Oversee MID Server deployment, upgrades, and performance optimization
Help define CI class governance, reconciliation rules, and normalization strategies
Collaborate with infrastructure and cloud teams for integration and alignment of asset and service data
Lead complex Service Now enhancements and integrations spanning ITSM and ITOM suites
Develop and review advanced scripts, flows, and integrations leveraging REST/SOAP and JDBC
Ensure code quality, reusability, and adherence to platform standards and governance
Conduct performance tuning, impact assessments, and upgrade readiness reviews
Contribute to platform roadmap inputs, risk/impact assessments, and cost estimates
Back up architectural reviews when needed
Mentor Engineers I and Developers I/II in ITOM and CMDB practices
Facilitate cross-team design sessions and promote operational automation and observability
Partner with ITIL process owners to align CMDB and Discovery to Config, Change, Incident, and Problem workflows
Represent ITOM in governance and architecture discussions
Partner with ITIL owners to align configuration with processes
Drive CMDB/data model quality, enable change automation and KPI reporting
Promote continual improvement through metrics and retrospectives

REQUIREMENTS

Bachelor’s degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience
Service Now System Administrator and ITOM Implementation Specialist certifications (Discovery, Service Mapping, or Event Management) within six months if not current
ITIL Foundation certification within six months of start date
6+ years’ experience must include the below:
Six or more years of Service Now platform engineering experience, with at least three focused on ITOM or CMDB architecture
Demonstrated expertise in Discovery, Service Mapping, CMDB design, Event Management, and MID Server administration
Strong scripting skills in JavaScript and Flow Designer
Proven integration experience with REST/SOAP APIs and external data sources

UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful,…