Operations Support Executive, External Fulfilment

Central Operations Support Executive, External Fulfilment

Job  | Amazon Turkey Perakende Hizmetleri Limited Sirketi

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The role requires a big-picture view of customer experience and a high willingness to take ownership. It also requires the ability to identify patterns and disruptions in data, scrutinize details, and foresee implications.

Team and work approach: The team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers for execution and adherence of norms and practices.
• Devise and deploy SOPs, analyse data, and propose features and processes to focus on improving the Seller experience.
• Willing to work on weekends.

• Excellent communication skills.
• Demonstrated basic analytical ability, in a results-oriented environment with external customer interaction.
• Highly proficient in Microsoft Excel and Windows-based applications.
• Able to work on weekends (and shifts).
• Fluent in English (verbal and written).

• Skill to handle external sellers as stakeholders/customers with excellent organizational and follow-up skills.
• Good analytical and problem-solving skills with the ability to set priorities and work under pressure.
• Ability to multi-task, manage multiple sites simultaneously, with attention to detail and capacity to work on different projects in parallel.
• Experience in logistics and/or manufacturing industry is advantageous.

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