Business Analyst Job Seattle area,Washington USA,IT/Tech

We are seeking a customer-focused Business Analyst to support retail payment operations and store technology initiatives within Starbucks. This role will serve as a key liaison between store partners, business teams, technology teams, and vendors to ensure the stability and effectiveness of retail payment systems. The ideal candidate brings experience supporting helpdesk operations, account provisioning, POS systems, and incident management, while demonstrating strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer support in a fast-paced environment.

Key Responsibilities

Support PED (Payment Enablement Device) rollout initiatives and ongoing operational activities.
Document, maintain, and share resolution procedures and support processes.
Ensure operational stability and minimal downtime of retail payment systems.
Provide support to store partners and resolve technical issues with a customer-first mindset.
Partner with business, technology, and store teams to address operational challenges.
Communicate technical concepts and issues to non-technical users and stakeholders.
Coordinate with third-party vendors to support business and operational objectives.
Monitor, investigate, and resolve incidents impacting payment and store systems.
Ensure compliance with company policies, procedures, and regulatory requirements.
Support account provisioning, remote device management, software deployments, and troubleshooting efforts.

Required Qualifications

Experience in Help Desk, Service Desk, Technical Support, or Business Analyst roles.
Experience with account provisioning and user access management.
Strong communication and customer support skills.
Ability to work effectively in ambiguous and fast-changing environments.
Strong attention to detail and documentation skills.
Experience working with Service Now and Jira.
Experience with remote management and software distribution tools.
Knowledge of network troubleshooting fundamentals.
Experience supporting business-critical applications and operational processes.
Strong problem-solving and stakeholder management skills.

Required Technical Skills

Service Now
Jira
Meraki
Splunk
Account Provisioning
Remote Management
Software Distribution
Network Troubleshooting
POS Support
Incident Management

Preferred Qualifications

Experience supporting financial, payment processing, or fraud detection systems.
Experience supporting retail technology environments.
Oracle Simphony POS support experience.
Experience working directly with technology vendors.
Experience supporting enterprise store operations.