Senior Escalations Lead — Platform & Ops
Listed on 2026-10-07
-
IT/Tech
Amazon's AWS Platform Experience - Escalations Team in Seattle, WA is seeking a Senior Escalations Analyst to own complex, large-scale escalations from issue identification to resolution, partnering with cross-functional teams and leadership to drive systemic improvements.
You will retrieve and analyze data using Excel, SQL, and BI tools, present findings to senior leadership, and help shape product features to enhance customer experience, with opportunities to lead monthly leadership reviews.
Join us at Amazon as our next Senior Escalations Lead — Platform Experience & Ops in Seattle, WA, United States.
We are currently recruiting a Senior Escalations Lead — Platform Experience & Ops for our team in Seattle, WA, United States.
This is an excellent position to take on the Senior Escalations Lead — Platform Experience & Ops role at Amazon.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).