Workday Product Operations Manager

The City of Seattle's Information Technology (IT) department is seeking a Workday Product Operations Manager (IT Professional
-A) to drive the vision, governance, and operational excellence of the City’s Workday HCM platform. This role oversees functional and technical teams responsible for configuration, integrations, reporting, security, data governance, testing, release management, and data conversion. The Workday Manager also ensures Workday remains reliable, scalable, secure, and aligned with the city's needs.

As a city, Seattle is recognized as a progressive leader in technology, innovation, and environmental stewardship. As an employer, the City of Seattle continues to lead local government in advancing environmental responsibility, social justice, and equitable services—values that shape both the city’s identity today and its vision for the future. The City’s workforce plays a critical role in making this progress possible.

Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies, enabling the City of Seattle to deliver equitable and responsive services to residents. This purpose statement reflects Seattle IT’s role and mission: it serves as a guide to ensure the department stays focused on why its work matters and remains committed to solving complex challenges. It underscores that Seattle IT exists to support City partners and is part of a larger organization working collectively to improve the lives of Seattle’s residents.

More than 600 professionals across Seattle IT contribute to the full spectrum of modern IT services, creating a dynamic environment with diverse career opportunities.

The Workday Manager partners closely with Human Resources (HR) Centers of Excellence, Payroll, Finance, IT Security, Internal Audit, and departmental HR leaders to optimize HR processes, deliver enhancements, expand automation, and continuously improve employee experience. The Workday Manager drives product roadmap execution, manages operational performance, and ensures readiness for Workday’s releases and enterprise-wide modernization initiatives.

• Serve as the Workday HCM product owner, responsible for product vision, roadmap, prioritization, and governance.
• Translate business needs into Workday capabilities and ensure design decisions support scalable HR, payroll, and timekeeping processes.
• Evaluate new Workday features, modules, vendor tools, and configuration opportunities to support modernization and continuous improvement.
• Contribute to long-term Workday strategic planning and enterprise HRIS modernization efforts.

• Oversee daily Workday operations including configuration, triage, testing, and release activities.
• Lead assessment, testing, and deployment of Workday’s semiannual releases and new modules.
• Establish repeatable workflows for change management, service requests, incident resolution, and release readiness.

• Lead Workday data conversion strategy including mapping, transformation, cleanup, validation, and reconciliation.
• Serve as functional architect for Workday HCM modules and related HR, payroll, and timekeeping processes.
• Review and approve functional specifications including integrations, reports, conversions, and customizations.

• Oversee Workday integrations using EIB, Studio, APIs, and Core Connectors.
• Ensure data accuracy, privacy, consistency, and auditability across systems.
• Lead Workday reporting strategy including dashboards, analytics, compliance reporting, and insights.

• Manage Workday security including roles, access controls, and segregation of…