Senior Customer Support Engineer: Complex Escalations
Listed on 2026-10-12
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IT/Tech
Technical Support, HelpDesk/Support
Upshop is seeking a Customer Support Specialist II to own complex escalations across the product and integrations, including in-store hardware. You will dig into production problems, review logs, query databases, and prepare clear write-ups for engineering to reproduce and fix.
The role emphasizes mentorship of CSS I, on-call incident support, SLA adherence, and collaboration with product and engineering to reduce bounce-backs and speed resolution. AI-assisted workflows will speed investigations.
Step into the Senior Customer Support Engineer:
Complex Escalations role at Upshop in Seattle, WA, United States and grow with us.
We have an opening for a Senior Customer Support Engineer:
Complex Escalations in Seattle, WA, United States within Management & Operations, Sales, IT & Technology.
This role, Senior Customer Support Engineer:
Complex Escalations at Upshop, could be your next opportunity.
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