UX Researcher - Global E-Commerce

Position: UX Researcher - Global E-Commerce (US)
The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making Tik Tok the commerce channel of choice for merchants, creators, and affiliates.

With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users and  this role, you will:

- Work closely with cross-functional leads to deeply understand the needs of e-Commerce merchants in the North America market and other global markets;

- Collaborate with stakeholders to identify the key research questions that will help shape the e-Commerce product strategy in different markets;

- Identify and create the best research methods based on the question, timeline, and resourcing;

- Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions;

- Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale;

- Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions.

Minimum Qualification(s)- Minimum 1 year of experience in UX research, preferably in the E-commerce/tech industry.

- Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields.

- Experience and/or knowledge in both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. Be able to conduct interviews/design questionnaires in English.

Preferred Qualification(s)- Ability to work independently with limited supervision and take initiative to solve problems and learn new things; travel in the North America market for 2 to 3 weeks per quarter for business purposes.

- Ability to manage multiple projects at the same time in a fast-paced environment.

- Great written and spoken communication skills to influence product partners and major company decisions.

- Ability to analyze large sample data with statistical tools, such as SQL, Python, R, SPSS.Req : A99008A