Retail Software Support Specialist
Listed on 2026-10-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Upshop is seeking a Customer Support Specialist to provide frontline technical support for its retail software platforms. You will be the primary contact via phone and support tickets, diagnose issues, guide customers through resolutions, and contribute to knowledge articles.
You will handle installation and in-store environment troubleshooting and maintain clear ticket documentation. The role emphasizes first-contact resolution, collaboration with teams, and continuous learning to build
Step into the Retail Software Support Specialist role at Upshop in Seattle, WA, United States and grow with us.
The advertised compensation is 65.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Retail Software Support Specialist role in the description above.
We appreciate your interest in this position.
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