IT Portfolio Delivery Team Manager

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions.

We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://King County.gov/depts/it.aspx.

• Project Delivery
  - Measuring and Enabling Execution:
  Ensure project teams provide adequate visibility of their progress (e.g. through optimization of Portfolio Management software and KPI reporting). Audit project data to uncover issues and challenges and make recommendations to increase efficiency and ensure successful project delivery. Oversee risks and issues and assist PMs in addressing them.
• Resource Management:
  Define PM allocations to meet project requirements at any stage. Ensure the proper, ongoing management of project resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
• Growth, Development, Continuous Improvement:
  Identify professional development requirements for PMs and work on a plan to address them. Measure and report the progress of teams and individuals in meeting their goals and provide feedback. Contribute to improvements of organizational processes.
• Support the management of KCIT’s portfolio of active projects, planned projects, and managed work efforts (Cap Ex and OpEx)
• Support performance objectives, KPIs/metrics, and Visual Management to drive employee engagement, customer satisfaction, time to release and productivity
• Support KPI reporting to track and communicate overall portfolio performance and status, providing a comprehensive and prioritized view of managed work efforts
• Support the rollout, configuration, effective use, and continuous improvement of Project and Portfolio Management tool (Planview PPM Pro)
• Support the development of processes to manage project prioritization for the enterprise
• Work with KCIT Customer Success Managers to share information, ensure project alignment with business priorities, capabilities, and resources, and elicit feedback for continuous improvement
• Support the application and continuous improvement of KCIT’s Project Management Delivery Framework
• Ensure that IT project managers deliver all projects and managed efforts in alignment with KCIT’s Project Management Delivery Framework in order to meet governance obligations and maintain focus on delivering successful project outcomes transparently and predictably for our business partners.
• Support the optimization of project planning, vendor management, resource engagement, project risk identification and control, decisions and issue resolution
• Support raising the maturity level of the Project Management organization by mentoring, guiding, and driving continuous improvement
• Support an environment of collaboration, successful delivery and continuous improvement
• Act as point of escalation and clear impediments for project/program teams
• Recruit…