Onsite Desktop Support Pro - Seattle IT Tech

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our client is currently seeking a qualified desktop support technician to join their team onsite in seattle, wa. This role provides onsite and remote technical support for desktop computers, laptops, mobile devices, printers, and related it equipment. This role is responsible for troubleshooting hardware and software issues, supporting end users, maintaining equipment inventories, and ensuring timely resolution of incidents and service requests.

The ideal candidate is customer-focused, technically proficient, and able to work effectively in a fast-paced enterprise environment.


duties and responsibilities:

provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology

diagnose and resolve hardware, software, operating system, and connectivity issues

install, configure, image, deploy, and maintain endpoint devices according to established procedures

perform equipment moves, adds, changes, and refresh activities

respond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performed

track, update, and resolve support tickets within established service level agreements (slas)

assist with inventory management, asset tracking, device lifecycle activities, and equipment audits

receive, stage, configure, and deploy new hardware and software

support end users in person, over the phone, and through remote support tools

troubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devices

escalate complex issues to higher-level technical teams when appropriate

assist with operating system upgrades, software installations, patching, and technology rollout projects

support backup and recovery activities as directed

maintain knowledge base articles and contribute to process improvement initiatives

follow established security, compliance, and operational procedures

collaborate with other it team members to ensure consistent service delivery

skills and qualifications
:

high school diploma or equivalent required; associate degree in information technology, computer science, or a related field preferred

minimum 1 to 3+ years of desktop support, help desk, field services, or technical support experience

experience supporting windows operating systems and microsoft 365 applications

basic knowledge of networking concepts, including tcp/ip, dns, dhcp, vpn, and wireless connectivity

experience using ticketing systems such as servicenow or comparable itsm tools

familiarity with desktop imaging, software deployment, and hardware break/fix activities

experience supporting printers, peripherals, mobile devices, and endpoint hardware

strong troubleshooting and problem-solving skills

ability to prioritize multiple tasks while maintaining attention to detail

excellent verbal and written communication skills

strong customer service orientation and ability to interact professionally with technical and non-technical users

wage range
:
the rate for this position is between$19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


benefits
:
the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance…