Applications Analyst - Epic Bugsy​/Orders

Position: Applications Analyst 2 - Epic Bugsy / Orders
Job Description UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Epic Bugsy / Orders.

WORK SCHEDULE
100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday Required participation in team on call schedule DEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).  

ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS
100% remote opportunity
15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b)
PRIMARY JOB RESPONSIBILITIES You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction

You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines

Provide proactive status updates to management, customers, and stakeholders

You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements

You prioritize tasks with guidance from designated lead, supervisor, or project manager

You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates

You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing

You evaluate and implement management requests for information to generate reporting requirements

You support training and education program as per training system services level agreementREQUIREMENTSBachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience

Epic Bugsy Certification is REQUIRED Epic Orders Certification is REQUIRED2+ years’ experience must include the following:1+ years providing EHR systems application maintenance/support

Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other…