Site Reliability Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).

The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.

• Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
• Support a 24/7 operational model to ensure high availability and performance of the SaaS environment

• Serve as a primary point of contact for technical customer inquiries and issues
• Partner with customers to understand requirements,